Constituent Advocate

Summary:

The Constituent Advocate position acts as a liaison between constituents and federal agencies helping to solve various issues.

• - Acts as point person for a set of issues as assigned by the Director of Constituent Services.
• - Develops relationships with key individuals in federal agencies to best help constituents resolve any difficulties with pending issues and applications.
• - Acts as a resource for constituents with to connect to resources within federal and local governments, nonprofit sector, and social services.
• - Responds to constituent requests for assistance and other general information.
• - Performs other duties as assigned.

• - Excellent organizational and proofreading skills.
• - Ability to work cooperatively and courteously with diverse communities.
• - Works well under pressure.
• - Professional telephone manner.
• - Knowledge of computer applications such as Microsoft Office.
• - Strong ability to work with difficult callers and constituents.
• - Ability to conduct research and analysis on various federal programs.
• - Strong computer skills.
  
  - Knowledge of veterans and military issues.

• - Bachelor's Degree in related field.

• - Work is mainly performed in a fast-paced office environment.
• - Hours are 8-5, Monday-Friday and possible evenings and weekends.