Veterans Claims Representative ​/ Full-time, Day Shift

Veterans Claims Representative

This position performs advocacy work for Veterans and their dependents seeking benefits from the U.S. Department of Veterans Affairs (USDVA). Veterans Claims Representatives act as a United States Department of Veterans Affairs Accredited Power of Attorney (POA) to advocate for veterans and their dependents by preparing and monitoring claims and appeals before the U.S. Department of Veterans Affairs, Decision Review Officers (DROs) and the United States Board of Veterans Appeals (BVA).

A successful incumbent in this role will accept, advise or act on behalf of the clientele on more advanced cases including the development of and execution of advanced appeals processes. They will also represent and/or advise clientele in USDVA hearings.

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below, and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Minimum Qualifications:

• Two (2) years of experience in at least three of the following areas relevant to Veterans/Military personnel benefits, Veterans programs, or disability/medical claims:
• Interviewing claimants
• Investigating/researching claims
• Advocating/recommending disposition of claims
• Approving claims
• Documenting decisions
• Interpreting and applying guidelines, rules, laws and/or policies and procedures
• Providing technical assistance
• Presenting at hearings or conferences
• To be considered eligible for appointment to this position, as technical staff defined in Minnesota Statutes 196.07, applicants must meet the following criteria defined in section 196.02:
• Residence in the State of Minnesota,
• Citizenship in the United States, and
• Veteran of the armed forces of the United States as defined in section 197.447. Minnesota Statute 197.447 Veteran defined:
  The word "Veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and 243.251, means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a,or who has active military service certified under section 401, Public Law 95-202.
  
  The active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary.

Preferred Qualifications:

• Claims adjudication experience
• Experience in public speaking
• Knowledge of medical anatomy and physiology

Additional Requirements:

• Employment reference checks will be conducted on finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s).
• Applicants will be required to submit an original or certified copy of their DD214 if called for an interview. The hiring process will not be delayed if selected interviewees are unable to produce a DD214.
• Must be able to pass a background check to meet Federal information system access requirements outlined in Federal Information Processing Standards (FIPS) 201 and mandated by Homeland Security Presidential Directive 12(HSPD-12) prior to completion of the probationary period.
• Finalist may be required to pass a driver's license check.
• A Tuberculosis (Mantoux) screening (or chest x-ray) may be required prior to employment.
• A Minnesota Department of Human Services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at  or email careers.us. Please indicate what assistance is needed.