Customer Service​/Collections - Office Class III

Overview

Why North Memorial Health? At North Memorial Health, you’re part of an inclusive health team that is rooted in our values:
Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Coordinates the production steps necessary to submit accurate and timely bills to third party and private payers, monitors and follows up on all outstanding account balances, collects accounts in a timely manner while adhering to the NMHC Credit Policy, posts customer and third party payments to the accounts receivable, reviews remittance, advises and provides customer service to customers/customer groups in the resolution of customer accounts.

Partners with the appropriate staff and departments to ensure optimal working relationships. Variation of duties may result based on the assigned area(s).

• High school graduate or equivalent (i.e., GED) required.

• Coding certificate preferred (NMTS) for Coding positions only.
• Two years credit and collections experience required in a health care environment.
• Minimum one year multiple payer medical billing experience required in a health care environment.
• Minimum one year cash application (posting) experience required (will accept two years billing experience).

• Knowledgeable of and skill in using computer billing software.
• Knowledgeable of industry standards and payer requirements.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

• Work Group: 113 Service Workers
• Hours per two week pay period: 80
• Shift: Days 8 hours
• Weekend Requirement:
  None
• Call Requirement:
  None
• Remote or On-site:
  Hybrid Remote
• FLSA Status:
  Non-Exempt
• Benefit Eligibility:
  Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
• Salary Range: 113 Service Workers 22 ($24.82 - $29.26), based on experience
• Shift Differential:
  Compensation may include shift differential pay depending on the position and shift worked.
• Employment Sponsorship:
  Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position