Program Manager-Targeted Case Management( Hennepin

Program Manager – Targeted Case Management (Hennepin County)

Company Overview: At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings.

Through compassionate care and a person‑centered approach, we aim to make a lasting difference in the lives of those we serve.

As a Program Manager – Targeted Case Management, you will be responsible for providing person‑centered case management services to individuals diagnosed with serious and persistent mental illness, substance use disorders, and co‑occurring medical conditions who are eligible to receive services through the Community Access for Disability Inclusion (CADI) or Brain Injury (BI) Waiver and Targeted Case Management services through Dakota County.

The Program Manager is responsible for referring and linking services by assessing needs, identifying goals, monitoring progress, developing a plan, and coordinating services for individuals on their caseload. The Program Manager will train, advise, and consult with other Targeted Case Management employees.

• Supervise team members, including Targeted and Dual Case Management staff, to ensure high‑quality clinical services, proper documentation, and effective implementation of treatment plans.
• Ensure compliance with state, county, and agency policies.
• Develop and implement hiring and onboarding procedures for all case management positions.
• Oversee voluntary and involuntary terminations in consultation with RTI’s Human Resources Department.

• Represent RTI in interactions with stakeholders.
• Participate in county and state trainings and meetings to address stakeholder needs within the agency.

• Provide supervisory direction, training, performance feedback, and clinical/professional guidance to team members.

• Oversee the development and growth of Case Management teams, ensuring proper staffing and scalability for Targeted and Targeted Case Management services.
• Prepare, revise, and oversee case management policies, procedures, and vision.

• Schedule required diagnostic assessments and perform clinical chart reviews to ensure compliance with CMS standards and contract requirements.
• Collaborate with the Director of Community Services to delegate caseloads appropriately and ensure participants’ needs are met.
• Maintain contractual and statutory compliance for all case management participants.
• Address compliance issues through corrective actions when necessary.
• Manage the budgetary and financial needs of the programs effectively.

• Provide regular consultation to team members regarding case progress, clinical techniques, and participant development.
• Offer support during clinical crises and oversee resource allocation to meet participants’ needs through referrals and services.
• Foster an environment of support and advocacy for individuals served by RTI.

• Fulfill requirements for contract reviews, audits, and renewals for Targeted and Dual Case Management programs.
• Design and monitor staff training programs to ensure compliance with statutory regulations.
• Implement and sustain person‑centered programming to align with participant needs.
• Achieve program outcomes and defined metrics to effectively support participants.
• Strengthen and expand programming operations to drive the growth of RTI’s Targeted Case Management program.

• Track and ensure judiciary compliance for all Targeted Case Management participants.
• Provide training for Targeted and Dual Case Managers on the responsibilities of Targeted Case Managers in commitment oversight.
• Schedule and participate…