Community Health Worker

This position is Remote in Minnesota. You will have the flexibility to work remotely
* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member.

As a Community Health Worker (CHW), you will act with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The Community Health Worker also addresses social determinants of health such as transportation, housing, and food access.

Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well - being.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm CST. It may be necessary, given the business need, to work occasional overtime. Local travel up to 25% and mileage is reimbursed at current government rate.

We offer 3-4 weeks of paid training. The hours during training will be 8am to 5pm CST, Monday - Friday. Training will be conducted virtually from your home. 100% attendance is required.

Primary Responsibilities:

• Create a positive experience and relationship with the member
• Help member set goals and develop a care plan to achieve those goals
• Proactively engage the member to manage their own health and healthcare
• Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician
• As needed, help the member engage with mental health and substance use treatment
• Support the member to ensure pick-up of their prescriptions
• Provide member education on community resources and benefits
• Conduct post discharge activities from hospital facility and support connection to social services
• Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• May conduct Health Risk Assessments (HRA) if needed
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 6+ months of Field-based experience of community advocacy
• Familiarity with the resources available in the community
• Advanced computer proficiency experience including MS Word, Excel and Outlook (3-5 years)
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Ability to travel locally approximately 25% of the time up to 100 miles round trip
• Reliable transportation, that will enable you to travel to client and/or patient sites within a designated area, with a current and non-restricted state of Minnesota Driver's License and State-required insurance
• Ability to work full-time, Monday - Friday. Employees are required to work a 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• CHW Accreditation
• Knowledge and/or experience with behavioral health or substance use disorders
• Care management experience
• Knowledge of Medicaid population
• Knowledge of culture and values of community
• Must have resided within the local community for 2+ years
• Ability to work independently and maintain good judgment and accountability
• Ability to work well with health care providers
• Organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all…