Scheduling Specialist

• Schedule and pre-register Diagnostic Services patients for appropriate procedures based on physician orders
• Select accurate medical records to support patient safety
• Provide patient instructions
• Pre-register patients
• Obtain and validate demographic and insurance information
• Provide excellent customer service
• Perform Point of Service collections and financial counseling functions as appropriate
• Perform other job-related duties as required by the supervisor

• High School Diploma, GED, or Equivalent Experience
• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire
• 1–3 years’ work experience
• 2 years’ experience in a healthcare-related position
• Experience working with insurance companies and/or pre-authorizations required
• Patient Access experience with managed care/insurance
• Formal typing proficiency with a minimum of 35 WPM
• Intermediate proficiency in MS applications:
  Word, Excel, and Power Point
• Experience with multiple computer systems and dual screens
• Ability to multitask and work individually while applying critical thinking skills
• Customer Service experience highly preferred
• Willingness to embrace innovation, including AI, to explore better processes
• Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require

Demonstrates expertise in Patient Access and Revenue Cycle Management, with a strong focus on customer service, insurance verification, and financial counseling. Proficient in utilizing MS applications and managing multiple computer systems to enhance operational efficiency.

• Certified Revenue Cycle Representative (CRCR)
• Patient Access Experience
• Insurance Verification
• Customer Service Experience
• Typing Proficiency (35 WPM)

• Patient Registration
• Insurance Pre-Authorization
• Financial Counseling
• Medical Record Selection
• Point of Service Collections
• Critical Thinking
• Multitasking

• Excellent Customer Service
• Willingness to Embrace Innovation

• Certified Revenue Cycle Representative (CRCR)

• Healthcare
• Patient Safety
• Managed Care
• Insurance Companies

• MS Word
• MS Excel
• MS Power Point
• Multiple Computer Systems