Resident Advocate, Village On-Call

Job Location:

Avivo Village – Minneapolis, MN 55401

Position Type:
On Call

Education Level: High School Diploma/GED

Salary Range: $24.84 – $31.05 per hour

Job Shift: Various Shifts

Job Category:
Housing Support Services

As an On‑Call Resident Advocate, you’ll be at the heart of our shelter community—providing direct support, ensuring safety, and creating a welcoming environment for our residents. You’ll monitor wellness, de‑escalate crises, distribute meals and harm‑reduction supplies, and contribute to the upkeep and integrity of the Village.

• Engage residents with daily support, activities, and wellness checks.
• Respond to crises with compassion—administering Narcan, calling emergency services, and using trauma‑informed approaches.
• Monitor the safety and cleanliness of rooms, bathrooms, and common areas.
• Provide meals and uphold food safety standards.
• Support residents through transitions—whether discharging, moving in, or receiving care.
• Help maintain a safe, welcoming, and clean facility—inside and out.
• Uphold the values of Absolute Dignity, Leaning into Curiosity, and Radical Welcome in every interaction.

In order to pick up shifts you must be available for some or all of these shifts weekdays/weekends: 2nd shift from 2:00pm – 10:30pm, 3rd shift 10:00pm – 6:30am. This position is eligible for shift differential pay depending on the shift worked.

• A high school diploma or equivalent is required; coursework in health or human services is preferred.
• Two years of experience supporting individuals with long‑term homelessness, mental health needs, or substance use challenges.
• Lived experience is recognized and valued.
• A deep commitment to harm reduction, housing‑first, and inclusive care models.
• Strong communication and collaboration skills.
• Ability to de‑escalate conflict and remain calm under pressure.
• Ability to clear background checks.
• Willingness to work a flexible schedule, including evenings and weekends.
• CPR certification (or willingness to obtain).

• Medical/Dental plans
• Health Savings Account (HSA)/Dependent Care Flexible Spending Account (FSA)
• Nice Healthcare: offers chat, video visits and in‑home primary care visits
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short‑term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO
• Flexible schedule

Equal Employment Opportunity/Affirmative Action Employer. Avivo is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.