Patient Care Coordinator

Description

We are looking for a detail-oriented individual to support patient access and financial clearance activities. This role focuses on preparing patients for upcoming services by confirming coverage, gathering registration details, and explaining expected out-of-pocket costs with clarity and professionalism. The ideal candidate brings experience in healthcare front-end revenue cycle work and can manage a high-volume workload while maintaining accuracy, compliance, and a patient-centered approach.

Responsibilities:

- Conduct pre-registration conversations with patients to gather demographic, insurance, and service-related details, then enter complete and accurate information into Epic.

- Review active insurance coverage for scheduled visits or admissions by completing eligibility checks and documenting verification results in the appropriate system.

- Analyze plan benefits for upcoming services, including effective dates, limitations, authorization needs, and potential patient payment obligations.

- Prepare and communicate cost estimates so patients have a clear understanding of anticipated financial responsibility before care is delivered.

- Explain applicable patient-facing policies and required documentation, including treatment-related acknowledgments, general rights information, and other registration materials.

- Identify situations involving limited or insufficient coverage, discuss available assistance options, and connect patients with financial counseling or government support resources when appropriate.

- Provide guidance to newer team members by sharing knowledge related to payer requirements, revenue cycle processes, and issues that affect financial clearance outcomes.

- Support additional operational tasks as needed to help maintain workflow quality, productivity, and service standards in a high-volume environment.

Requirements

- Experience in healthcare revenue cycle operations, with emphasis on front-end financial clearance, pre-registration, or related patient access functions.

- Strong background in insurance verification, benefits review, prior authorization support, and interpretation of patient liability for healthcare services.

- Working knowledge of commercial insurance, Medicare, and Medicaid plans, including coverage rules, limitations, and coordination considerations.

- Proficiency with EMR or EHR platforms, with Epic experience required.

- Ability to perform effectively in fast-paced, productivity-focused settings while maintaining a high level of accuracy and attention to detail.

- Solid understanding of medical terminology, healthcare procedures, and billing-related workflows.

- Effective written and verbal communication skills, with the ability to explain financial information to patients in a clear and thorough manner.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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