Medical Support Coordinator

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Full Time Minneapolis, MN, US

30+ days ago Requisition

Salary Range: $21.63 To $22.66 Hourly

NACC's mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. This position works to support patient flow, support for clinical Providers, EMR documentation, and ensure a complete medical record for each patient.

• Facilitate preparation for patient pre-operative visits, including contacting patient to gather information, ensuring external records are received, and faxing note, EKG and other relevant labs.
• Support clinical visits through the EMR note preparation for well exams, emergency room follow-up, prenatal visits, and patients establishing care.
• Conduct follow-up with patients recently discharged from the hospital or emergency room to ensure patient receives follow-up care post-discharge.
• Coordinate DME orders, follow-up, and documentation
• Place orders into the EMR at the direction of the clinical provider
• Review the patient schedule and ensure external documentation has been received including discharge summaries, newborn screening, specialty consultations, and advanced imaging.
• Support administrative functions directed by the clinical provider and medical team including faxing paperwork, writing work/school notes, patient form completion, navigating community resources, and supporting completion of care gaps.
• Conducts patient follow-up for gaps in care to schedule appointments or help patient navigate completion of the gap. Coordination may include phone contact, in-clinic contact, and use of the text message system. Examples of gaps in care include immunizations due, cancer screening follow-up, lab testing due, chronic disease appointment scheduling, and collection of patient clinical information.
• Support medical team with miscellaneous administrative tasks.
• Support provider peer review process through data entry, EMR review, and result aggregation.
• Performs other related duties as assigned by management.

This job has no supervisory responsibilities.

• Education and/or experience:
  • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Minimally 1-2 years experience working in clinical care environment, preferably ambulatory or community health center setting.
• Computer skills required: Internet Software;
  Spreadsheet Software (Excel);
  Word Processing Software (Word);
  Electronic Mail Software (Outlook); and EMR.
• Other skills required:Acute attention to detail; bi-lingual skills are a plus but not required.

• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Analytical
  - Synthesizes complex or diverse information;
  Collects and researches data;
  Uses intuition and experience to complement data;
  Designs work flows and procedures.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Dependability
  - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Organizational Support
  - Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and values;
  Benefits organization through outside activities;
  Supports affirmative action and respects diversity.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.