Patient Care Coordinator

Description We are looking for a Patient Care Coordinator to support patient registration and front-desk access services in Minneapolis, Minnesota. This Contract position plays an important role in creating a welcoming experience while ensuring accurate demographic, insurance, and financial information is captured in the electronic medical record. The person in this role will guide patients through check-in, answer registration-related questions, and help address account or coverage issues with care and attention to detail.

Responsibilities:

- Welcome patients upon arrival and create a positive, detail-oriented first impression during the registration process.

- Obtain and enter demographic, insurance, and financial details accurately into the electronic medical record system.

- Conduct patient check-in, review required forms, and ensure all necessary paperwork is completed correctly.

- Guide patients to scheduled visits or procedures and provide support with additional appointment coordination when needed.

- Research and resolve registration discrepancies, claim-related concerns, and account issues while documenting outcomes in the record.

- Confirm insurance eligibility, review benefit details, and explain coverage or estimated cost information to patients as appropriate.

- Collect copayments, deductibles, and other patient payments, and provide guidance on available financial assistance options.

- Support patients through financial assistance screening and application steps, referring complex matters to the appropriate team when necessary.

- Obtain required signatures, process information requests, and coordinate with internal departments to gather relevant medical record documentation.

- Provide day-to-day guidance to team members or assist with onboarding and mentoring activities as assigned. Requirements - At least 6 months of customer service experience in an office, clinic, or hospital environment.

- Working knowledge of patient-facing administrative tasks such as registration, scheduling, or intake support.

- Intermediate proficiency with Microsoft Office applications.

- Ability to work with insurance information, billing-related details, and electronic medical records with strong accuracy.

- Strong communication skills with the ability to assist patients professionally and handle sensitive information with discretion.

- Ability to remain active throughout the workday, including frequent standing, walking, bending, and turning.

- Capability to lift up to 10 pounds occasionally and 2 to 5 pounds frequently.

- Previous experience with Epic, revenue cycle operations, or general medical office support is preferred. Talent Match®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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