Patient Services Coordinator

JOB DETAILS Department:
Emergency Department FTE: 0.90 (70 hours per pay period) Shift

Hours:

9:00 PM - 7:30 AM Shift(s):
Nights and Every Other Weekend Shift Length: 10 hours

Location:

In-Person Purpose of this position:
Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

• Functions as a central point of communication for the unit
• Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
• Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
• Performs general receptionist duties
• Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
• Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
• Provides basic technical support and maintenance of computer functions
• Serves as a resource for health care team members, to assist them in navigating the electronic health record
• Monitors, facilitates, and acts on orders

Minimum Qualifications:

• One year office clerical experience
• -OR-
• Approved education
• -OR-
• An approved equivalent combination of education and experience

• Basic computer skills including experience with an electronic health record, Epic experience
• One year of related experience in a similar healthcare (hospital/ inpatient) environment

• Proficient in Microsoft Office
• Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
• Knowledge of medical terminology
• Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs
• Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
• Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations