Patient Registration Specialist

• Welcome and register patients and visitors in a respectful and helpful manner
• Gather and accurately enter demographic and insurance information into Next Gen billing system
• Verify patient insurance eligibility
• Collect co-pays and patient payments
• Enroll and educate patients on TC Spine's patient portal
• Schedule follow-up appointments as requested by providers
• Coordinate interpreter services for patients as needed
• Work closely and cooperatively with clinic staff to facilitate a positive patient experience
• Contact patients via phone for demographic and/or insurance information
• Maintain strict confidentiality and adhere to HIPAA and applicable laws and regulations
• Travel to remote sites based on business needs
• Assist patients and visitors with questions as needed

• Patient registration in a medical setting preferred
• Previous medical insurance experience is beneficial
• Ability to travel to remote clinics on a regular basis as business needs dictate
• Ability to prioritize multiple tasks with frequent interruptions
• Deliver high quality customer service to external and internal customers
• Ability to work efficiently and accurately in a fast paced environment
• A team player with the ability to work independently
• Ability to professionally work with patients of all ages, ethnicities, and backgrounds
• Minimum of a High School Diploma or equivalent
• Knowledge of HIPAA and applicable laws and regulations

Demonstrates expertise in patient registration and insurance verification while ensuring compliance with HIPAA regulations. Capable of delivering exceptional customer service and effectively managing multiple tasks in a fast-paced medical environment.

• Patient Registration
• Insurance Verification
• HIPAA Compliance
• Customer Service
• Next Gen Billing System

• Patient Registration
• Insurance Verification
• Data Entry
• Co-Pay Collection
• Appointment Scheduling
• Insurance Eligibility Verification
• Patient Portal Education
• Interpreter Coordination
• Confidentiality Maintenance
• Remote Site Travel

• Team Player
• Independent Work
• Multi-Tasking
• Effective Communication
• Respectful Interaction

• HIPAA
• Medical Insurance
• Patient Experience
• Demographic Information
• Patient Payments

• Next Gen Billing System