Trauma Outreach & Education Coordinator

Trauma Outreach & Education Coordinator

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St.

Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities:
We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Department:
Trauma Services

FTE: 1.00 (80 hours per pay period)

Workdays:
Monday - Friday

Shift(s):
Days
* some evenings and weekends as needed to attend/facilitate educational or outreach events

Shift Length: 8 hours

Location:

Hybrid
* local applicants only

Purpose of this position:
The Trauma Outreach and Education Coordinator serves as the primary liaison between Hennepin Healthcare's nationally verified Adult and Pediatric Level I Trauma Centers and Burn Center and regional referring hospitals, EMS agencies, healthcare providers, and community partners. This role is responsible for referral network development and management, and ensuring professional education aligns with trauma center standards. The position focuses on physician or referral source communication and marketing by conveying hospital and clinic information and key messages aimed at strengthening regional partnerships, enhancing access to specialized trauma and burn care, supporting professional education, and improving outcomes for injured patients.

The coordinator leads trauma and burn outreach and education initiatives for internal and external audiences, ensuring programs align with evidence-based practice and regulatory standards. In collaboration with multidisciplinary stakeholders, the coordinator monitors regional trauma care trends, identifies opportunities for system referral and flow improvement, and promotes compliance with local, state, regional, and national standards through education, and consultation.

Responsibilities:

Facilitate the development, effectiveness measurement, and promotion of the referral communication process while ensuring the provision of valuable follow-up and feedback to referring centers

Coordinate referral communication development between the Trauma/Burn Program outreach and business development specialists

Partner appropriately to coordinate business development opportunities by chairing work groups and communicating with key stakeholders throughout the process

Develop communication strategies that not only provide information, but collect actionable feedback and facilitate issue resolution for customers and other stakeholders

Coordinate HHS-sponsored educational opportunities for referral sources, EMS agencies, and Police/Fire departments based upon request, quality issues, or programming needs

Analyze Transfer Center data and market information including competitor actions and trends in the healthcare community to support/validate market research, strategic and business planning

Identify opportunities to engage care providers in the development of new business opportunities based on regional market strategies

Work with local municipalities to ensure new business opportunities and strategies are aligned with community needs and that the community supports these efforts

Coordinate ATLS, ABLS, the Virtual Trauma Education Series, the annual Trauma Conference, and the monthly Trauma Newsletter

Teach TNCC and Stop the Bleed courses

Represent Hennepin Healthcare at local, regional and national conferences as a…