Vision Patient Care Representative; Pcr-V) *Bilingual Spanish

Support Patients and Keep Vision Care Moving—Join Southside Community Health Services as a Vision Patient Care Representative

Southside Community Health Services (SCHS) is seeking a Vision Patient Care Representative (PCR-V) to support efficient clinic operations and provide exceptional customer service within our vision services department. This role plays an important part in creating a welcoming patient experience while helping ensure smooth scheduling, registration, and access to vision care services for the diverse South Minneapolis community we serve.

The PCR-V serves as a key point of contact for patients seeking vision care services. This position supports front desk operations, appointment scheduling, insurance verification, payment collection, and patient registration while helping maintain efficient patient flow and accurate documentation within the electronic medical record system.

• Schedule and confirm patient appointments according to provider schedules and clinic procedures
• Greet patients, update registration information, and assist with registration forms as needed
• Verify insurance coverage and ensure patient demographic and billing information is accurate and complete
• Complete pre-visit processes prior to scheduled appointments
• Collect payments for services, glasses, and contact lenses in accordance with clinic policies
• Assist patients with billing questions and connect them with additional support services when appropriate
• Obtain required patient signatures, treatment consents, and support patient access to the EMR portal
• Answer clinic phones, provide information, and route messages appropriately
• Maintain organized front office, optical, and waiting areas
• Support providers with administrative tasks including faxes, phone calls, and documentation
• Participate in staff meetings, quality improvement activities, and clinic initiatives
• Assist with additional duties as assigned to support clinic operations

• Exceptional customer service and communication skills
• Ability to work both independently and as part of a collaborative team
• Strong organizational skills and attention to detail
• Ability to manage multiple responsibilities in a fast-paced environment
• Cultural awareness and ability to build rapport with patients from diverse backgrounds
• Professional judgment, flexibility, and ability to remain calm under pressure
• Commitment to patient confidentiality and HIPAA compliance
• Commitment to the SCHS mission and values

• Strong computer skills
• Experience scheduling clinical appointments preferred
• Experience with EPIC electronic health records preferred
• Bilingual (English/Spanish) REQUIRED