Regional Clinical Training Specialist; Minneapolis, MN

Job SummaryThe primary function of the

Job SummaryThe primary function of the DEXIS Regional Clinical Training Specialist is to provide hands-on and/or remote post-sale product training on digital intraoral imaging products to customers in a clinical setting. Additional training opportunities will include imaging software and related technology. The Regional Clinical Training Specialist will also serve as source for training escalations within the territory. This position will also partner with both internal and external teams in assisting the customer regarding their clinical needs.

This position will support accounts in the North Central region.

The ideal candidate should live in Minneapolis, MN, Des Moines, IA, or Omaha, NE area.

Primary Duties And Responsibilities

• Conduct end-user training on supported intraoral imaging products.
• Reporting and maintaining documentation on completed trainings.
• Responsible for review and follow-up on completed surveys within their territory, to ensure clinical training meets stakeholder needs.
• Initial point of escalation and investigation in relation to clinical training within their territory
• Provide support to the Clinical Program Managers and Product Management in testing and implementing new products in their territory.
• Conduct billable clinical training sessions while actively building and maintaining a pipeline of future training opportunities through customer outreach, needs analysis, and relationship management.
• Attend tradeshow and educational events in their territory for clinical representation and assistance.
• Obtain certification on supported products and recertification as necessary.
• Manage priorities and timelines well and be comfortable in a fast-paced environment.
• Strong interpersonal face-to-face, phone, and email skills and a strong customer focus
• This position may at times require working non-standard hours and could include travel that occurs on weekends when necessary.
• Frequently interacts with all functional departments.
• Frequently interacts with customer and key experts.
• Travel up to 75% as dictated by business needs.
• Perform other duties or special projects as assigned.

LOCATION/TERRITORY:

• Geography:
  Minnesota, Iowa, Nebraska, parts of Wisconsin, North Dakota, and South Dakota.
• The ideal candidate should live in the Minneapolis, MN, Des Moines, IA, or Omaha, NE area.

Job Requirements

• Associate's degree or equivalent certification and/or licenses.
• 5 years hands-on clinical dental experience with at least 2 years of experience in a customer facing position.
• Proven experience utilizing dental imaging equipment including digital intraoral scanner (IOS).
• Experience in managing multiple projects simultaneously.
• Proven ability to work remotely and independently.
• Organizational skills and the ability to prioritize, plan, and execute are key success factors in this position.
• Exceptional interpersonal and communication skills.
• Valid state driver's license and a clean driving record
• Overnight Travel:
  Up to 75%.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of training experience within a clinical setting.
• Experience in managing multiple projects simultaneously.
• Demonstrated ability to work independently.
• Advanced knowledge of radiology a plus.
• Experience with Microsoft Dynamics.
• Advanced Microsoft Office proficiency.

Competencies

• Adaptability
• Responsible decision making
• Flexibility
• Self-starter
• Enthusiastic
• Team orientation (knows when to lead and when to follow)
• Lives the “continuous improvement” philosophy and can drive change successfully
• Non-political
• Logical and creative thinker
• Poised, strong personal impact
• Confident
• Ability to influence others – credible
• Ability to articulate the EBS philosophy