Referral Management Coordinator

Location Address:2925 Chicago Ave Loading Dock Minneapolis, MN Date Posted:

September 22, 2026

Department:
System CM Care Navigation and Outreach

Shift: Day (United States of America)
Shift Length:8 hour shift

Hours Per Week:40

Union

Contract:

Non-Union-NCTWeekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones.

We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:
1.0 FTE (80 hours per two-week pay period)8-hour day shifts

No weekends

Remote hybrid position (80% remote, 20% in-person)

Job Description:

Serves as a central person to guide and connect patients to the right care at the right time. Assists patient in being connected to the right resource, verifying patient eligibility and health plan benefits, performing intake and enrollment functions and utilizes the electronic medical record to document, communicate and facilitate care for patients.

Principle Responsibilities Coordinates referrals on behalf of patients.

Receives calls from internal and external customers and provides on touch resource to guide patients to appropriate resources.

Ensures patient eligibility criteria for referred program.

Informs patients and families of the scope and limitations of a service and payer source.

Documents in the electronic medical record.

May schedules appointments, inside and outside of the system, as ordered.

Performs intake, enrollment calls and data entry for designated programs.

Transitions patient safely to next step of care by collecting information needed and documents in electronic medical record.

Communicates with patients, families, providers and care team to maintain coordination of care.

May verify health plan eligibility.

May act as a resources for patients, providers and staff as in pertains to specific health plans and other questions.

Other duties as assigned.

Required Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description0 to 2 years of related experience in health care or customer service

Proficient in the use of computer technology and Microsoft Office applications, including Microsoft Teams, Word, Excel and Share Point Preferred  Qualifications High school diploma or GED Associate's or Vocational degree

Physical Demands Sedentary:

Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range Pay Range: $20.79 to $28.31 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in…