Patient Care Representative - Vision; Pcr-V Bilingual Spanish

Patient Care Representative - Vision (PCR-V)
** BILINGUAL SPANISH REQUIRED**

Position Patient Care Representative - Vision (PCR-V)

About the Organization Southside Community Health Services (SCHS) is a full-service, non-profit healthcare clinic dedicated to improving the health and well-being of our South Minneapolis community. For more than 50 years, we've provided compassionate, high-quality, and culturally responsive care to all-regardless of income, background, or circumstance. As we prepare to open our new, state-of-the-art $30 million health center in early 2026, this is an exciting time to join our team!

Our expanded facility will feature modern medical, dental, vision, and behavioral health spaces designed to enhance collaboration and patient experience. At SCHS, we're more than a workplace-we're a community united by purpose. Our culture is built on inclusion, teamwork, accountability, and compassion. We believe in relational leadership, trauma-informed care, and supporting one another so that together, we can provide exceptional care and make a lasting impact.

Join us-and be part of something extraordinary.

Description

• Schedule and confirm appointments. Schedule clinic visits by procedure according to the established schedule for each provider.
• Accurately register each patient in the EMR, using a thorough interview technique.
• Assure all patients demographic and insurance information is current and complete for billing.
• Help train new employees.
• At least 24 hours prior to patient appointment, ensure pre-visit process is followed.
• Verify insurance information prior to visit and upon registration/check-in; identify opportunities when a patient may benefit from meeting with enabling services (Patient Advocate); must also assure charge sheet information is complete before turning over to billing clerk.
• Greet patients and update registration information at time of visit; assist new patients, when necessary, in completing registration forms.
• Obtain patient consent for treatment. Ensure all compliance requirements are met. Assist patients with EMR access when applicable.
• Answer the telephone during clinic hours, provide information and/or take messages as appropriate.
• Obtain patient signature on any ABN’s as needed for product/ services not covered by insurance.
• Perform cash collections at time of service, consistent with financial counseling procedures, SCHS’s credit and collection policy and any other financial directives. Utilize software for payment and receipt. Handle money competently and securely.
• Assist in starting sliding fee applications.
• Assist patients with billing questions to the best of your knowledge and direct any additional questions to the billing department.
• Complete assigned daily duties in a timely manner.
• Assist with other duties and responsibilities as assigned.
• Record patient interactions into EMR.
• Ensure that the front office, optical and waiting areas are kept clean and orderly.
• Assist with faxes and phone calls as requested by providers.
• Maintain full understanding and follow SCHS and applicable HIPAA regulations. Maintain constant awareness of patient confidentiality in all scenarios. Uphold and conform to all regulations without exception.
• Serve and participate as requested in staff meetings, continuous quality improvement, and other process development opportunities within the organization.
• Collect payment for glasses and contacts according to SCHS policy.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Confidence, professional judgment, and grace under pressure.
• Works well…