Prior Authorization Coordinator - Minneapolis, MN

Job Posting

Spots to fill: 1

Job Location:

Minneapolis, MN

Start Date:

10/12/2026

Hourly Rate: $20.00

Contract Length: 6 months with the potential for extension.

What is the work environment? The average is 2 days a month on site, the rest remote.

Does the training period differ:
Training will be onsite every day for the first 2-4 weeks

The Prior Authorization Coordinator manages specific processes within the patient order. This position is responsible for checking status of authorizations/appeals with payers and contacting clinicians to obtain appropriate sign off to progress the patient's order towards fulfillment.

• Follow up on the status of authorization requests, including initial submissions and any subsequent prior authorization appeals.
• Review clinician documentation for completeness and appropriate signatures and partner with clinics to obtain required information.
• Serve as a liaison between the company, clinicians, healthcare teams, and patients to support order progression from intake to shipment.
• Maintain accurate patient records, payer portal registrations, and internal databases in compliance with policies and regulations.
• Meet departmental service levels, including turnaround time, while participating in team trainings and meetings.
• Support team collaboration and continuous process improvement with a focus on accuracy, efficiency, and patient experience.
• Other duties as assigned.

Education & Experience

Required:

• High school diploma or equivalent and relevant work experience
• 1+ years' experience in a medical device, customer service, or call center type role.

Preferred:

• Previous experience in working with patients, clinicians, and payers.
• Previous experience working with Filemaker or Parachute.
• Previous medical device (outpatient DME), insurance, revenue cycle management, reimbursement, or customer service experience.

• Ability to accurately enter and review patient order information to ensure data integrity and compliance with established protocols.
• Capacity to effectively prioritize tasks and manage workload to meet deadlines and productivity targets in a fast-paced environment.
• Clear and concise verbal and written communication skills to interact with team members, healthcare professionals, and patients professionally and with empathy.
• Flexibility to adjust to changing priorities, processes, and procedures required to support the needs of the department and organization.
• Willingness to work collaboratively with colleagues to achieve common goals and provide support as needed to ensure the smooth functioning of the team.
• Ability to identify and resolve routine issues or escalate them appropriately to ensure timely resolution and minimize disruption to order processing workflows.
• Dedication to delivering high-quality service to internal and external customers by addressing inquiries, concerns, and requests promptly and courteously.
• Proficiency in using computer systems and software applications relevant to order management tasks, with a willingness to learn and adapt to new technologies as needed.
• Understanding of and commitment to adhering to relevant regulations, policies, and procedures governing patient order management activities.
• Demonstrated professionalism and integrity in handling confidential patient information and representing the organization positively in all interactions.