Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support account resolution activities. This long-term contract opportunity is suited for someone who can communicate professionally, manage sensitive billing matters, and work effectively in a fast-paced branch environment. The position calls for sound judgment, strong follow-through, and the ability to navigate collection-related tasks across healthcare and operational systems.

Responsibilities:

• Manage outstanding accounts by reviewing balances, contacting appropriate parties, and driving timely resolution of payment issues.

• Investigate billing and collection discrepancies, document account activity accurately, and maintain clear records for follow-up actions.

• Work with internal teams and external stakeholders to address questions related to healthcare coverage, reimbursement, and account status.

• Use available systems and digital tools, including video-based communication when needed, to support efficient account servicing and issue resolution.

• Apply established collection procedures while meeting service expectations, compliance standards, and departmental turnaround goals.

• Coordinate with offshore or cross-functional support partners to ensure account updates and escalations are handled consistently.

• Monitor case progress, identify barriers to collection, and recommend next steps to improve recovery outcomes.

• Support process-related activities tied to healthcare programs and payer environments, including TRICARE and Health Care.gov-related account matters.