Patient Service Coordinator Ambulatory - FOH

Job Details

Department:
Positive Care Clinic FTE: 1.00 (80 hours per pay period) Workdays:
Monday - Friday Shift(s):
Days Shift Length: 8 hours

Location:

In-Person Purpose of this Position:
The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals.

This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

• - Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
• - Provides navigation assistance to all patients and guests
• - Utilizes the electronic health record accurately and efficiently to perform the following functions
• - Patient Check-in
• - Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
• - Registration
• - Patient Check-out (Schedule following the standard processes)
• - Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
• - Ensures personal workspace and patient waiting areas are neat and sanitized.
• - Responsible for handling patient financial transactions
• - Cash Box
• - Cash Collections
• - Credit/Debit card transactions
• - Daily reconciliation
• - Promotes the organization and assists in maintaining clinic efficiency
• - Check-out patients
• - Provide scheduling support for contracted providers and specialty departments
• - Provide support for providers with requests and urgent needs
• - Manages special patient needs upon request
• - Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• - Receives and creates encounters for medical forms and delivers them to the clinical team
• - Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
• - Perform other duties as assigned

• - High School Diploma or equivalent
• - At least one year of experience in related field and/or six months of Front of House experience
• - One year of customer service experience

• - Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
• - Ability to work in a fast-paced, continually changing environment
• - Ability to respond appropriately to shifting priorities
• - Ability to prioritize work assignments
• - Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
• - Demonstrates knowledge and understanding of organizational policies and procedures
• - Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
• - Ability to work independently and in a team setting

• - 6 months of previous HHS experience
• - Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
• - Certification from
• - HFMA OR
• - NAHAM OR
• - HBI Patient Access Certification
• - Experience with Electronic Health Records (EHR) – Epic experience preferred
• - Understanding of medical terminology
• - Experience with different payers/insurance requirements
• - Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)