Patient Service Coordinator

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free‑standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites.

As The Kids Experts in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram ase visit childrensMN.org.

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free‑standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites.

As The Kids Experts in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram ase visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

The Psychiatric and Psychological departments provide services on both the Minneapolis and St. Paul campuses, with limited services at Woodwinds in Woodbury and Children's West in Minnetonka. Specific services include individual and family therapy, psychological assessment, neuropsychological assessment, and psychiatric evaluation and medication management (Available to children who are already patients of Children's mental health, pediatric, or subspecialty clinics.).

The patient services coordinator (PSC) is a pivotal front‑line individual who provides exemplary customer service to families, staff and providers, both in‑person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check‑in of patients. Obtains accurate and complete patient demographic, financial information and required consents.

The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

License/Certification/Registration required? No

• High school diploma or equivalent required
• Post secondary education preferred

• One year of customer service experience required
• One year of medical office setting experience preferred
• Knowledge of medical insurance preferred

• Exceptional customer service skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems
• Communicate and interact in respectful and professional manner
• Contribute to positive clinic team work environment
• Ability to perform front desk clinic functions
• HIPAA knowledge and ability to handle confidential information
• Demonstrate prompt and reliable attendance
• Apply logical thinking to problem solve
• Ability to multi-task in a fast-paced work environment

Please  to view the Physical Demands

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