Events Manager

Description

Founded in 1883, the Minneapolis Club is a historic private members’ club located in the heart of downtown Minneapolis. For more than 140 years, the Club has served as a gathering place for leaders in business, community, culture, and philanthropy. Blending timeless elegance with modern hospitality, the Minneapolis Club offers exceptional dining, athletics, wellness, events, and social experiences. Our team is committed to delivering outstanding service and preserving the legacy of one of Minnesota’s most prestigious institutions.

The Events Manager is someone who thrives on providing excellent customer service, timely client communication, and attention to detail. This individual will be the sole contact for all clients that inquire about events at the Minneapolis Club and will assist the client through the entire event planning process, day of execution and after‑event communication.

The Events Manager promotes the Minneapolis Club’s private event facilities for banquets, business, social meetings, and other member related activities performing the following personally or through subordinate staff. Developing contracts, event orders, overseeing all administrative/operational aspects of all events held at the club. The Events Manager works closely with the Director of Hospitality, another Events Manager, Chef, Restaurant Department and Leadership Team along with other departments to ensure that guest expectations are exceeded.

• Put members and clients first - go above and beyond their expectations to satisfy their needs and provide the highest quality service.
• Always convey a professional attitude and demeanor towards club and team members.
• Always treat club and team members with the utmost respect and dignity.
• Be sincere and hospitable in all dealings with members.
• Take personal responsibility for all member requests.
• Always maintain a positive attitude and look for positive outcomes in all opportunities.

• Establish and maintain positive employee relations, encourage teamwork among all departments and actively participate in motivating the staff.
• Have working knowledge of club operating procedures, legal issues that affect personnel and third‑party representation policies.
• Proactively identify employee needs and respond to them on a timely basis.
• Know disciplinary procedures and demonstrate the ability to coach and counsel effectively.

• Maintain open channels of communication and be receptive to all departments and staff members.
• Write effectively and concisely.
• Convey oral messages clearly and concisely in a timely manner.
• Actively participate in all meetings.
• Ensure that the information needed to proficiently operate the club is disseminated and understood.
• Must maintain a positive attitude and be willing to support all programs and initiatives that have been communicated from the management team of the club.
• Responds to emails, phone messages, and requests promptly.
• Ensures all inquiries are handled expediently and with exceptional customer service.

• Exhibit sound time management and organizational skills.
• Ensure all event policies are well communicated and understood by both clients and employees.
• Maintains client files within internal management software documenting appropriate quotes, contracts, and event orders. All client acceptance of quotes, contracts, and orders are maintained for record‑keeping.
• Processes billing and financial documentation quickly, accurately and in a time‑sensitive manner.

• Report all accidents to your supervisor immediately.
• Take pride in the club - report all damage or vandalism to club property.
• Report all safety hazards to your supervisor.
• Follow all club policies and procedures as outlined in the handbook.
• Follow all departmental rules communicated by your supervisor.

• Utilizes professional, compelling, charismatic, and persuasive selling techniques to drive event business to both members and the public.
• Helps guests arrange and detail events including breakfasts, luncheons, dinners,…