Tour Operations Manager

Landmark Tours is a family‑owned travel company specializing in inclusive guided vacations across the U.S. and internationally. Since 1990, the organization has focused on delivering unforgettable travel experiences through exceptional service, curated itineraries, and seamless tour operations.

The Operations Manager oversees the planning, coordination, and execution of Landmark Tours’ travel programs. This role ensures that every tour operates smoothly—from vendor coordination and logistics planning to traveler communication and on‑tour support. The ideal candidate is detail‑oriented, proactive, and passionate about creating exceptional guest experiences.

• Manage end‑to‑end operational planning for all tours, including transportation, accommodations, meals, and activities.
• Facilitate individual and group air ticketing and logistics; regularly monitoring best airfare and scheduling options.
• Prioritize the implementation of all tour timelines as set forth by the company.
• Ensure accurate scheduling and service delivery in coordination with tour managers, local partners, and vendors.
• Monitor tour performance and resolve operational issues quickly and effectively.
• Maintain and update operational systems, calendars, and documentation.
• Act as a liaison between guests and travel insurance providers as needed.
• Assist with group check‑in at airports and guides tours as needed.
• Responsible for submitting proposed component level tour pricing using internal budgetary guidance. Pricing is ultimately reviewed and approved by the COO.
• Develop relevant tourist board relationships to enhance marketing and contribution opportunities.
• Build and maintain strong relationships with hotels, transportation providers, attractions, and destination partners.
• Negotiate contracts, pricing, and service agreements to ensure quality and cost‑effectiveness.
• Evaluate vendor performance, obtain multiple quotes and negotiate competitive prices, and implement improvements as needed. Addresses product pricing issues in a timely manner.
• Work closely with the COO, Tour Managers, and administrative staff to align operational priorities, drive new product development (i.e. new destinations, services, etc.)
• Support Tour Managers with pre‑tour briefings, materials, and real‑time assistance during tours.
• Participate in emergency phone on‑call rotation, handling the resolution of tour emergencies after business hours and during the weekend.
• Create/manages operations documents including day of departure, departure manifests, rooming lists, and passenger lists.
• Work closely with the COO to create/manage tour manager assignments.
• Collaborate with the marketing and customer service teams to ensure accurate tour information and smooth traveler communication.
• Exhibit the values of servant leadership in the spirit of supporting the team and common goals.
• Responsible for understanding all aspects of the product and/or destination and is the primary source of information for all questions regarding the product.
• Works with the COO to determine what sells and best market products based on internal guest surveys, debriefing reports, external market research, and industry trends.
• Provide destination training as needed.

• Monitor guest feedback and tour evaluations to identify trends and opportunities for improvement.
• Implement operational enhancements that elevate the Landmark Tours experience.
• Ensure all tours meet company standards for safety, accessibility, and guest satisfaction.

• Analyze operational workflows and recommend process improvements.
• Assist leadership with long‑term planning, budgeting, and operational strategy.
• Support the development of new tour products by providing logistical insights and feasibility assessments.
• Continuously develops recommendations and implements initiatives that improve product P&L.

• Assist with inbound/outbound tour sales and guest service calls as needed.
• Conduct travel shows (in person and/or virtual) as needed.
• Act as a brand ambassador at community events.
• Actively participate in…