Director of Hospitality and Operations

Director of Hospitality & Operations (General Manager)

We're looking for a highly experienced individual to lead and elevate our on‑premise hospitality business from good to great. The right candidate will delight guests, develop an A‑player team, and systemize profitable growth across the taproom, kitchen, café, and events.

Applications for this position require a cover letter. Apply now.

Lead and elevate our on‑premise hospitality business from good to great. Delight guests, develop an A‑player team, and systemize profitable growth across the taproom, kitchen, café, and events.

• Grow on‑premise revenue by roughly 20% through stronger dayparts, smarter menu strategy, loyalty programs, catering, and high‑impact events—all while maintaining Wooden Hill’s premium reputation for service and quality.
• Improve operating profitability by tightening labor and COGS controls, building repeatable systems, and coaching teams to make data‑driven decisions.
• Launch and scale a morning café concept to positive unit economics and glowing reviews.
• Introduce a customer loyalty program that increases visit frequency and builds community.
• Recruit, coach, and retain an A‑player team, creating a place where people love to work and grow.
• Raise the bar for guest satisfaction, speed, and consistency in every service period.

• Lead, train, and mentor the taproom and kitchen teams to embody Wooden Hill’s culture of warmth, respect, and teamwork.
• Build systems of accountability that reward reliability, guest focus, and continuous improvement.
• Model composure and professionalism, especially during high-volume service.

• Oversee daily taproom and kitchen operations, ensuring cleanliness, safety, and efficiency.
• Maintain organized facilities and zero‑injury standards.
• Run leadership meetings across departments (Taproom, Kitchen, Production, Events/Marketing).
• Ensure schedules are posted at least three weeks in advance, with proper coverage and responsible time‑off management.

• Lead hiring, onboarding, and continuous training programs.
• Conduct quarterly one‑on‑one meetings with team members to support growth and engagement.
• Proactively address performance issues and celebrate wins.

• Own taproom and kitchen financials; continuously track and analyze sales, labor, COGS, and other expenses.
• Partner with ownership on pricing, menu engineering, and cost‑control initiatives.
• Collaborate on goal‑setting and ensure alignment between operations, production, and events.

• Partner with the events and admin teams on marketing, promotions, and customer engagement.
• Act as a brand ambassador—both in‑house and in the community.
• Oversee launch and performance of loyalty and rewards programs.

• Reinforce structured onboarding, cross‑department communication, and ongoing education.
• Document and refine processes as the business scales.

• A track record of leading high‑volume hospitality operations with excellence.
• Proven ability to grow revenue and profitability through disciplined management.
• Deep understanding of hospitality, people development, and financial controls.
• Comfort with both strategy and hands‑on leadership—you love being in the action.
• A genuine passion for creating memorable guest experiences and great workplaces.
• A bias for clarity, follow‑through, and measurable results.
• A digital‑native mindset—comfortable using modern business tools (ChatGPT, Slack, Google Workspace, POS, scheduling, inventory, CRM, spreadsheets, and dashboards) to make decisions and run smarter operations.

• Education:
  
  Bachelor’s degree preferred (business, hospitality, or related).
• Experience:
  
  7+ years progressive hospitality management, including 3+ years as a GM or Director‑level operator with full P&L ownership for a high‑volume venue (minimum $5M annual on‑premise revenue).
• Team leadership:
  Managed 30+ team members with 3–6 leads (FOH, BOH, Events/Marketing), including hiring, coaching, scheduling, and performance management.
• Outcomes you’ve delivered (show at least two):
• Reduce…