Residences Concierge

Position: Residences Concierge (Full-Time/Part-Time)
** The Four Seasons Hotel Minneapolis seeks a Residences Concierge to join our talented team!
**** About the role
** Basic

Purpose:

Operating from the Residential Lobby, the Residences Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.

Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods Perform other tasks or projects as assigned by the Residences Manager or Director of Residences At least two years of post-secondary education is preferred One to three years of concierge experience in a luxury environment is preferred Excellent communication skills  Ability to use variety of software Ability to push, pull, carry, and lift 50 lbs.
** What we offer*
* ** We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:
** Comprehensive health and vision insurance Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of
-the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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