Sheraton Minneapolis - Concierge

Join our team as a Concierge! The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye, expect warm welcomes, lively conversations, and instant solutions to any hiccups. Need tips on the city’s best spots or the inside scoop on local events? Just ask! With a smile and a can-do spirit, our Concierge ensures every guest feels right at home and lends a hand to Sales, Front Office, and Bellman/Van whenever needed.

• The Welcome Wagon:
  Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
• Style & Standards Superstar:
  Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.
• Brew Crew Captain:
  Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
• Solution & Support Specialist:
  Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Coffee Shop Maestro:
  Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Upscale comfort and unparalleled convenience await you at Sheraton Minneapolis Downtown. Situated in the heart of downtown Minneapolis, our hotel provides effortless access to top attractions, dining, and entertainment options. Explore the vibrant city with ease, with popular destinations like The Minneapolis Convention Center, U.S. Bank Stadium, Target Field, and Nicollet Mall just moments away. Our modern rooms are designed to offer a soothing retreat after a busy day, featuring luxury bedding, spacious workstations, and flat-screen TVs.

Savor delicious local flavors at our onsite restaurant, and during your downtime, take a refreshing dip in our indoor pool or maintain your workout routine at our 24-hour fitness center. For those hosting business or social events, our state-of-the-art venues, equipped with modern technology and supported by our dedicated staff, ensure every event is a success. Experience exceptional service and a memorable stay at Sheraton Minneapolis Downtown.