Night Audit Representative

Night Audit Representative

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The role of Night Audit Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

Starting Hourly Wage: $18.00

Benefits When You Make It Your Choice:

1st of the month following 30 days of service:

• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

What will you be doing?

Ensuring accurate and timely recording and reporting of all property receipts

Following cash handling procedures as outlined by the accounting department

Collecting payment at check out and provides change for guests as needed

Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills

Preparing all computer systems for the following day Ensuring accurate and timely backup of files / tapes are maintained on a daily basis

Preparing, balances, posts, and distributes all necessary reports on a daily basis

Interacting with all in a professional manner, assisting other departments with necessary information

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment

Experience in Opera system preferred

Proficient in math with ability to make accurate mathematical calculations

Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator

Strong verbal, written and interpersonal skills

Works well independently or as part of a team Strong attention to detail

Commitment to exceptional guest service

Ability to maintain a positive and professional attitude when handling all situations

Adhere to the policies and procedures of the hotel

Must be available to work over night

Ability to work a flexible schedule including holidays and weekends

Working knowledge of computer and math skills.

Physical Demands Ability to stand, stoop or bend for entire shift

Ability to lift up to 20 pounds

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information, or any other characteristic protected by law.