On-Call Concierge, Hope Lodge

The Concierge serves as the first point of contact for guests, managing front‑desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check‑in/out, responds to inquiries, and coordinates transportation and security.

This is a part‑time opening at our Hope Lodge facility in Minneapolis, MN. Working less than 20 hours per week, the position is not benefits eligible. We are looking for individuals with daytime availability during the week and weekends; evening availability is also a plus.

Pay rate: $19.54 per hour.

• Greet guests and manage check‑in and check‑out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front‑desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

• High School Diploma or Equivalent. Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred. Minimum 1 year of Customer Service Experience.

Strong communication and interpersonal skills. Ability to work independently and multitask. Proficiency in Microsoft Office and multi‑line phone systems. Excellent customer service and problem‑solving skills. Ability to work flexible hours including evenings and weekends.

Minimal travel required.

• Extended periods of standing and walking, particularly during front‑desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items when assisting guests with check‑in, check‑out, or transportation.
• May involve carrying luggage or opening doors for guests during interactions.
• Physical endurance to handle the demands of a fast‑paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site cer.org/benefits.

We are a proud equal opportunity employer.