Front Desk Agent | Night Auditor

Front Desk Agent/Part Time Night Auditor

Homewood Suites by Hilton Bloomington–Mall of America is seeking a dependable, guest-focused Front Desk Agent/Part Time Night Auditor to join our team. This position is responsible for creating a welcoming experience for guests while ensuring accurate overnight financial reporting and smooth hotel operations.

• Welcome guests and provide friendly, professional service
• Complete check-ins, check-outs, reservations, and payment processing
• Respond to guest questions, requests, and concerns
• Perform nightly audit procedures and balance daily transactions
• Prepare and distribute financial and operational reports
• Monitor hotel activity and assist with guest safety and security
• Communicate important information to hotel leadership and incoming shifts
• Maintain a clean, organized, and professional front desk area

• Previous hotel front desk or night audit experience preferred
• Strong customer service, communication, and problem-solving skills
• Comfortable working independently and handling financial transactions
• Dependable, detail-oriented, and able to remain calm under pressure
• Basic computer skills;
  Hilton systems experience is a plus
• Availability to work overnight shifts, weekends, and holidays

• Competitive pay
• Hotel travel discounts
• Paid time off for eligible associates
• Benefits for eligible full-time associates
• A supportive team environment with opportunities for growth

Join our team and help make every guest feel at home.

Homewood Suites by Hilton Bloomington–Mall of America provides guests with a welcoming, home-away-from-home experience near the Mall of America and Minneapolis–Saint Paul International Airport. The hotel is managed by Soartress Hospitality, a growing hotel management company committed to creating exceptional experiences for guests, associates, and business partners. Guided by our core values of Respect, Honesty, Integrity, Inspire, Communicate, and Perform, we foster a supportive workplace where associates are valued and encouraged to grow.

Homewood Suites by Hilton Bloomington–Mall of America is an equal opportunity employer. We value a diverse workforce and provide equal employment opportunities to all qualified applicants.