Guest Services Manager

Guest Services Manager

Reports to the Director of Hotel Operations, position is exempt

$60,000 - $65,000 annual salary

Performance Based Incentive Plan

Paid Vacation, Sick Time and Holidays

Medical, Dental, Vision, and Pet Insurance

Employer Paid Basic Life and AD&D

Discounted pet insurance available through ASPCA

401(k) Retirement Plan with employer match

Paid time off to volunteer for the causes you care about in your community

Strong sense of belonging through diversity, equity, and inclusion

Greatly discounted room rates for Aparium properties for you and your out-of-town guests

Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.

While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.

The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each.

Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.

You are someone who is obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness or ask the front desk what type of system they are using. You get excited about how amenities are packaged and when you see a five star review come through.

You enjoy casual sophistication and realize the concept of luxury has evolved to be approachable and loathe heavily scripted interactions and cookie-cutter experiences. Your career experience is eclectic and dynamic and you take great pride in having worked your way through a variety of progressive roles. You are humble and understand the need to work side by side with others and take feedback seriously to improve upon processes.

You love the collaborative environment you find in hotels and have a special place in your heart for the people and teams you have worked with and developed throughout your career.

The Guest Services Manager sets the tone for the front-of-house guest experience of the hotel. This integral role leads the Guest Services department, ensuring that the service delivered to our guests is unique and memorable, meeting our high expectations. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork.

Instead, your day is spent where you are at your best: in the lobby with your team, delivering innovative guest experiences. The Guest Services Manager reports to the Director of Rooms, and works together on how to deliver remarkable guest experiences. It is critical the person in this position possesses a diverse knowledge of Rooms Division operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel.

• Uphold and role model the company's principles of…