Public Space Attendant

Housekeeping Manager

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

Position Summary To ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe public space.

Creates guest satisfaction and exceeds expectations by providing the service brand standards and genuine hospitality. Maintain high standards of cleanliness and presentation in all front of the house (customer) and back-of-house (employee) areas. Maintain hotel elevator landings by vacuuming, cleaning of all surfaces including glass and furniture, dusting, removal of trash/recycling. Guest hallway vacuuming as needed. Maintain the cleanliness of service landings and linen closets including the removal of trash and recycling throughout the day.

Collect and transport dirty glassware including tumblers, rocks glasses and coffee mugs to stewarding for washing and return clean glassware back to service landings. Notifies supervisor promptly of any special guestroom/suite issues including the reporting of any maintenance needs. Maintains the cleanliness for the hotel public areas to include back of the house.

Maintains the cleanliness of the lobby/bathroom/elevators. Maintains the cleanliness of the lobby floor with scrubbing machine (if warranted). Maintains the cleanliness of the front entrance doors. Vacuums all carpet areas in lobby and public areas including back of the house. Cleans the public seating areas and furniture, pictures. Cleans and wipes down, sanitizes guest areas and equipment. Collects all trash behind front desk and lobby.

Wipes down and cleans all trash cans in public areas. Wipes down all baseboards in public areas. Wipes down all door handles and sanitizes. Cleans the lobby bathrooms (sinks/toilets/floor/dusting) replenishes paper goods and refills soap dispensers. Sanitizes guest/parking elevators including buttons inside/out, vacuums the carpet elevators. Vacuums and mops the carpet on each floor of parking landings. Maintains frequency cleanliness in all public areas and repeats.

Refills sanitizing stations for all public areas. Sanitizes and cleans employee bathrooms (replenish paper goods/refill soap dispenser/mop floor). Wipes down employee elevator inside/out/sanitize/mop the floor and clean elevator tracks. Wipes and sanitizes all fitness center equipment, public bathrooms, lockers, sinks, toilets, urinals, floors, replenishes all supplies, removes trash, refills soap dispensers, refills wipes. Removes all dirty towels and replaces with clean fitness towels.

Revisit fitness center every 20 minutes. Walks through all guest floors and removes dirty linens or trash. Wipes down landing tables and windows. Collect all trash from service elevators. Mops all floors in housekeeping closets and landing area. Ensures all hallway doors close and housekeeping closet doors lock/chute door lock. Sanitize all door handles (housekeeping closet door handle and chute).

Delivers up on guest needs/ service the guest rooms as need it. Uses cleaning products and supplies properly and follows protocols. Reports any security safety related issues to their manager/supervisor. Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings. Works as a team member to maintain pleasant work environment:
Maintain a positive inter-departmental relationship through the hotel and with outside vendors. Follows all hotel policies and procedures. Creates 100% guest satisfaction by providing the…