Front Desk Supervisor

Front Desk Supervisor

Lead with hospitality. Grow with us.

The Crowne Plaza Minneapolis West is looking for a passionate and experienced Front Desk Supervisor to join our team and help lead the front office to success. In this key role, you'll support the Front Desk Manager in overseeing daily operations, ensuring exceptional guest experiences, and driving occupancy and revenue goals. You'll also inspire, train, and develop your team—creating a welcoming environment where both guests and employees thrive.

Benefits

• Medical and Dental Insurance
• Paid Time Off (PTO)
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life and Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development Opportunities

Key Responsibilities

• Support the Front Desk Manager with daily operations and overall team performance.
• Prepare weekly sales forecasts and business reports to support strategic planning.
• Create and manage front desk schedules, adjusting staffing based on occupancy and business needs.
• Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
• Collaborate with other departments to ensure smooth communication and guest satisfaction.
• Monitor room rates, inventory, and revenue strategies to maximize occupancy and ADR.
• Maintain accurate records of occupancy, arrivals, departures, and reservation activity.
• Handle guest inquiries and resolve concerns promptly to ensure outstanding service.
• Train, coach, and mentor front desk staff to promote growth and engagement.
• Participate in departmental budgeting, staffing forecasts, and expense monitoring to ensure cost control.
• Represent the hotel positively in all interactions and uphold a strong service culture.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong mathematical, organizational, and problem-solving abilities.
• Proficiency in Microsoft Word and Excel.
• Minimum of 2 years of hotel front office experience preferred.
• Experience with Opera PMS and IHG systems preferred.
• High school diploma or GED required; degree in Hospitality Management preferred.
• Ability to occasionally lift up to 35 lbs.
• Professional, well-groomed appearance consistent with company standards.

About Us

At Regency Hotel Management, hospitality is more than our business—it's who we are. Since 1965, we've specialized in maximizing profitability and asset value for our partners through hands-on, expert hotel management. Our growing portfolio spans multiple properties nationwide, offering exciting opportunities for career-minded individuals dedicated to exceptional guest service.

Regency Hotel Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.