Conference Services Supervisor (Minneapolis, MN) (#5023

We are seeking a Conference Services Supervisor who reflects Dorsey's values of excellence, integrity, and teamwork to lead daily operations of our conference center and reception area and deliver a polished, client-focused experience. You will set service standards, guide and develop a team, and ensure seamless execution across meetings, events, and food and beverage services. You will communicate proactively, solve problems in real time, and uphold our commitments to professionalism, confidentiality, safety, and accessibility so every interaction reflects the firm at its best.

Are you a detail driven leader who anticipates needs and elevates every touchpoint? Do you thrive in a collaborative, fast-paced environment where your judgment and ownership make a visible impact? If this sounds like you, to help us deliver an exceptional client experience s position is fully in-office at our downtown Minneapolis office.

• Lead daily operations of the conference center and meeting spaces, ensuring a consistent, high-quality hospitality experience and professional appearance.
• Manage conference center and reception staff: hiring support, scheduling, training, coaching, performance evaluations, and coverage planning.
• Assign daily responsibilities and ensure adequate staffing coverage.
• Monitor employee performance and provide ongoing coaching and development.
• Develop and maintain operating procedures and service standards, including room readiness timelines, response times for requests, and cleanliness/security protocols.
• Coordinate room setups per requirements and ensure rooms are configured, stocked, cleaned, and inspected before each meeting/event.
• Coordinate and staff all food and beverage service for meetings, client events, training sessions, and special functions.
• Manage catering end-to-end: source and place orders, confirm deliveries, oversee on-site setup/presentation, monitor quality and timing, resolve service issues, and close out orders.
• Monitor and supervise food and beverage service for meetings, client events, training sessions, and special functions; maintain food safety and allergen protocols; ensure an exceptional client experience.
• Serve as primary point of contact during business hours for conference center operations; communicate proactively about changes, conflicts, and contingency plans.
• Monitor room conditions throughout the day to maintain a professional appearance and promptly address any issues.
• Manage the conference center operating budget and monitor expenditures to ensure costs remain within approved budget guidelines.
• Oversee flower order requests and process related invoices.
• Reconcile the department's monthly corporate credit card statements accurately and on time.
• Order and maintain appropriate inventory of conference center supplies, beverages, paper products, serving items, and related materials.
• Respond quickly and professionally to meeting changes, last-minute requests, and service issues.
• Serve as the primary point of contact for conference center operations during business hours.
• Ensure adherence to firm policies, confidentiality expectations, safety/health standards, and accessibility requirements.
• Perform other duties as assigned.