Front Office Supervisor – PM

Front Office Supervisor – PM – Full time – Benefit after 30 days! | MIN
002914

Description

Be part of the hospitality evolution. Join Hyatt. When you join Hyatt Regency Minneapolis, you join a global brand that celebrates individuality, empowers everyone to be their best and consistently provides unique experiences for our colleagues and guests. Part of our culture of care includes providing our guests with stress-free, affordable experiences that enhance their stay. We also care about our colleagues and provide a well-rounded benefits package to ensure you are supported from day one.

You’ll find support from your team by working in an environment where success is celebrated and hard work is rewarded.

The Front Office Supervisor is responsible for overseeing front desk operations during assigned shifts and ensuring exceptional guest service. This role provides day-to-day leadership to Front Desk Agents and other front office team members, supports training efforts, assists with guest issue resolution, and ensures adherence to established policies and procedures. The Front Office Supervisor works closely with the Assistant Front Office Managers and Front Office Manager to maintain efficient operations and a positive guest experience.

Responsibilities include but are not limited to:

• Supervise front desk operations during assigned shifts.
• Provide guidance and support to Front Desk Agents.
• Ensure efficient guest check-in and check-out processes.
• Resolve routine guest concerns and escalates issues as needed.
• Ensure compliance with hotel policies and service standards.
• Assist with training and onboarding new team members.
• Coordinate with other departments to support guest needs.
• Complete shift reports and communicate operational updates to management.

What you can expect

• Collaborative and team-driven environment with diverse industry experience and multi-cultural backgrounds
• Health benefit eligibility at 30 days of employment
• 401K with company match — eligible to contribute at 30 days of employment
• Discounted room nights at over 1,000 Hyatt properties upon hire
• Free room nights at over 1,000 Hyatt properties at 90 days of employment
• Education Assistance/Tuition Reimbursement
• Discounted employee parking ($5/day or $100/mo)
• Access to hotel gym (25,000 sq. ft.)
• Free meals in colleague cafeteria
• Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Minimum of 2 years of front desk or guest service experience
• Previous lead or supervisory experience preferred
• Strong guest service, communication, and problem solving skills
• This is a PM position with shifts starting between 2:00pm-4:00pm. Flexible availability is required, including weekends and holidays

Primary Location

: US-MN-Minneapolis

Organization

:
Hyatt Regency Minneapolis

Pay Basis

: 23.00 Yearly US Dollar (USD)

Job Level

:
Hourly/Entry Level Employee | Full-time

Job

:
Front Office