General Manager

Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We're an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we're the perfect complement to time spent in the Twin Cities!

Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organizatio

We value U.S. military experience and invite all qualified military candidates to app

Lead, supervise, and direct the operations and financial activities of this luxury hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and gu

• lities
  
  Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and se
• rvice.
  
  Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout
• hotel.
  
  Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards comm
• ittee.
  
  Aid Human Resources with associate issues following HEI Hotel and Resorts' policies. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Develop and delegate improvement plans for operation and review performance of management
• team.
  
  Participate in community affairs and maintain positive public image for the property and HEI Hotels and Re
• sorts.
  
  Meet with potential and current clients to promote
• hotel.
  
  Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (Rev Max, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement
• Tool.
  
  Guide other members of the Executive Committee, Management, and staff to make sound business decisions is a critical portion of the responsibilities. Create and execute the financial objectives of the
• hotel.
  
  Comply with attendance rules and be available to work on a regular
• basis.
  
  Perform any other job-related duties as ass

• Skills Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage, with proven experience in luxury or high-end hotel oper
• ations.
  
  Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range pl
• anning.
  
  Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommo
• dation.
  
  Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, publ

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investme

nt - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through Eye Med. Our…