Hospitality Specialist Lead

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Hospitality Specialist Lead at Opensity Solutions is responsible for overseeing daily hospitality operations while delivering elevated concierge-style service within a professional corporate environment. This role leads meeting and event support activities, coordinates hospitality services, and serves as a key liaison between guests, internal teams, and vendors to ensure seamless execution of workplace hospitality experiences. The Hospitality Specialist Lead operates with minimal supervision, supports team training initiatives, and contributes to operational excellence and service quality.

This position is classified as non-exempt.

ROLES & RESPONSIBILITIES:

Deliver elevated concierge-style hospitality experiences that reflect professionalism, responsiveness, and exceptional customer service.

Independently manage daily hospitality operations, meeting support, and event coordination with minimal supervision.

Schedule, prepare, and oversee meeting room setups according to client and event specifications.

Conduct routine walkthroughs of conference rooms, visitor offices, and hospitality spaces to ensure cleanliness, organization, and adequate supply inventory.

Lead event setup and breakdown activities in alignment with client requests and operational standards.

Support miscellaneous hospitality requests and monitor service/resource request systems to ensure timely completion of tasks.

Utilize event planning software, scheduling platforms, and workplace technology systems to coordinate hospitality services effectively.

Coordinate with IT and support teams to resolve equipment issues and escalate incidents as necessary.

Escort guests and clients to meeting spaces while ensuring all meeting requirements and service expectations are met.

Serve as a liaison between guests, clients, vendors, and internal staff to facilitate smooth communication and service delivery.

Monitor inventory levels and communicate maintenance or conference room repair needs to Facilities and Hospitality teams.

Assist management with onboarding and training new hires on hospitality procedures, service standards, and operational processes.

Track, analyze, and communicate hospitality production metrics and operational performance data to management and clients.

KNOWLEDGE, SKILLS & ATTRIBUTES:

Strong hospitality and client service orientation with the ability to deliver concierge-level experiences.

Excellent leadership, organizational, and multitasking abilities in a fast-paced professional environment.

Strong verbal and written communication skills with experience interacting directly with clients, vendors, and internal stakeholders.

Ability to work independently while managing multiple priorities and maintaining attention to detail.

Strong problem-solving and decision-making skills with the ability to escalate issues appropriately.

Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.

Experience using scheduling systems, event…