Workplace Experience Supervisor

The Supervisor, Workplace Experience is responsible for leading a team of four Concierge Associates in delivering an elevated workplace hospitality experience within a corporate office environment. This role oversees daily concierge operations, workplace presentation standards, meeting and event execution, conference room operations, inventory management, and facilities coordination. The Supervisor serves as a key point of contact for employees, clients, visitors, vendors, and business partners, ensuring a seamless, professional, and client-focused workplace experience.

• Supervise, coach, and develop a team of four Concierge Associates.
• Establish and maintain high standards for customer service, hospitality, and workplace operations.
• Conduct team meetings, training sessions, and performance discussions.
• Ensure appropriate staffing coverage and service support across all workplace functions.
• Serve as the escalation point for service-related issues and concerns.

• Oversee daily concierge operations and front-of-house services.
• Deliver an exceptional experience for employees, clients, and visitors.
• Support executive visits, VIP meetings, and client engagements.
• Maintain a professional, welcoming, and client-ready workplace environment.
• Identify opportunities to enhance workplace hospitality and employee experience.

• Plan, coordinate, and execute meetings, corporate events, employee engagement activities, and client functions.
• Lead weekly event planning meetings with stakeholders and support teams.
• Maintain and manage the office event calendar and event tracking tools.
• Communicate event requirements, timelines, and updates to meeting hosts and stakeholders.
• Coordinate event logistics, including room setup, catering, audiovisual support, signage, and special requests.
• Provide on-site event support to ensure successful execution and a positive attendee experience.

• Oversee meeting room readiness and presentation standards.
• Coordinate setup and reconfiguration of conference rooms and multipurpose spaces, including boardroom, classroom, theater, and collaborative layouts.
• Conduct room inspections to ensure spaces are fully prepared prior to meetings and events.
• Partner with technology teams to address audiovisual and room functionality needs.

• Coordinate catering services for meetings, events, executive functions, and client engagements.
• Manage catering orders, vendor communication, setup, refresh services, and breakdown activities.
• Ensure food and beverage presentations meet hospitality and service standards.
• Oversee pantry operations and maintain hospitality spaces in an organized, fully stocked condition.

• Conduct routine floor walks and workplace audits to ensure cleanliness, safety, functionality, and presentation standards are maintained.
• Inspect conference rooms, pantries, reception areas, common spaces, and storage areas.