Part Time Guest Services​/AC Hotel Bloomington Mall of America

Job Summary
Be part of the team that welcomes guests, resolves needs, and creates a positive first impression as a Guest Services. Guest Services associates serve as the main point of contact for guest requests, including greeting guests, verifying reservations, processing financial transactions, check-in and check-out, service recovery, and guest satisfaction.

• Greet and assist guests with check-in, check-out, requests, and questions
• Verify reservation information and process guest transactions accurately
• Handle financial transactions, cash handling, deposits, or house bank responsibilities where assigned
• Explain room features and property information to guests
• Process payments, disputes, and guest account needs as assigned
• Maintain front desk, lobby, market, and public-facing areas according to standards
• Communicate guest needs and operational updates to housekeeping, maintenance, and leadership
• Support safety, security, and emergency procedures
• Respond to guest concerns and service opportunities with urgency
• For Night Audit, run end-of-day reports, night audit backups, date roll, deposits, and daily receipt reporting
• Adhere to company policies, standards, procedures, and property-specific expectations
• Extend professionalism to guests, residents, customers, clients, vendors, and associates
• Be proactive, prompt, dependable, and attentive to detail
• Act with integrity, demonstrate teamwork, and maintain the spirit to serve
• Maintain a clean, professional appearance and be in uniform as assigned
• Understand and follow basic safety, security, and emergency procedures
• Support a culturally diverse workplace and comply with applicable Federal and State laws
• Assist in other departments or property-specific tasks as business needs require

• You are professional, courteous, and service-focused
• You are reliable, self-motivated, and responsible with time management
• You are highly dependable and organized with the ability to multi-task
• You can communicate verbally and in writing
• You act with integrity and have the spirit to serve
• You are motivated and able to work independently

• Reliable, self-motivated, and responsible time management
• Strong oral and written communication skills
• Ability to work independently and as part of a team
• Ability to multitask, stay organized, and adapt to business needs
• Computer, property management system, and cash handling skills preferred
• Preferred knowledge in PMS platforms such as FOSSE, Lightspeed, Syn Xis, or similar depending on brand
• Flexible scheduling may be required based on business needs, including weekends, holidays, days, evenings, and nights
• Ability to work with cleaning chemicals and work safely per Federal, State, Terratron, and Brand policies

Competitive benefits package with a variety of benefits and perks available based on eligibility

• Medical, dental, vision, and life insurance options for eligible full-time associates
• 401(k) with employer matching
• Paid time off, sick time off, and volunteer time off
• Hotel discounts worldwide for eligible associates
• Additional voluntary supplemental benefits
• 50% discount at all Terratron food and beverage outlets
• Now offering On-Demand Pay!

Terratron, Inc. is an equal opportunity employer and is committed to providing reasonable accommodations in accordance with applicable federal, state, and local laws.