Associate People Operations & Benefits Specialist

We’re looking for a proactive, autonomous, and solutions-oriented People Operations & Benefits Associate to join our Global People Shared Services team. You will be the primary engine for our 2026 transition to internal benefits, acting as a key partner to our People Business Partners (PXBPs) and the face of PX for our North American employees.

Benefits Administration & Transition (70%)

• Primary Point of Contact:
  Act as the "face of benefits" for North American employees, providing empathetic and timely support for all inquiries via our internal ticketing system (Zendesk)
• Vendor & Advisor Liaison:
  Serve as the main operational link between Staffbase and our external partners, including benefits brokers, insurance carriers, and third-party administrators (TPAs)
• The Big Move:
  Support the 2025/2026 U.S. benefits renewal and the end-to-end migration from our PEO to an internal PX-administered structure
• Partner
  
  Collaboration:
  
  Work closely with external advisors to manage plan implementation, and the rollout of internal PX-administered benefits
• Data Integrity & Systems Excellence:
  Act as the guardian of our people data in Workday, ensuring 100% accuracy during the migration from PEO systems and performing regular audits to maintain a "single source of truth"
• Process Engineering:
  Document new workflows, manage complex data migration, and help implement our new internal vendor ecosystem
• Compliance & Audit:
  Partner with external authorities and providers to ensure we stay ahead of ACA, COBRA, ERISA, and HIPAA regulations while keeping internal records audit-ready
• Employee Advocacy & Communication:
  Guide teammates through enrollments and life events while creating engaging FAQs and training materials that make complex benefits information easy to understand

People Experience Support (30%)

• Lifecycle Administration:
  Handle all administrative and operational tasks within the PX organization that support the employee lifecycle. This includes drafting employment contracts and other documents while accurately processing employee data changes
• Onboarding & Offboarding Owner:
  Drive the employee onboarding and orientation process to support employees from their first day, while also managing the offboarding experience to ensure a professional and supportive transition
• PXBP Partnership:
  Actively support People Business Partners in all HR-related topics, providing the operational backbone for staffing and employee experience
• Internal Customer Support:
  Manage incoming employee matters through our internal ticketing system (Zendesk) with a focus on empathy and business acumen
• Payroll Coordination:
  Support the administration and preparation of payroll processes for the NA region on a regular basis, ensuring high attention to detail and data accuracy
• Operational Optimization:
  Support process optimization and internal documentation to ensure our new internal model is scalable and efficient

• Relevant
  
  Experience:
  
  3–5 years in U.S. benefits administration and partnering, ideally within a tech, SaaS, or high‑growth environment
• External Liaison
  
  Skills:
  
  Proven experience working with brokers and external vendors, particularly through system transitions or offboarding from PEO platforms
• System Connectivity:
  Experience with Workday, Zendesk, and benefits platforms (e.g., Employee Navigator), with a strong understanding of how these systems integrate
• Precision & Detail: A background in human resources with a passion for optimizing systems and maintaining 100% accurate data
• Human‑First Communication:
  Strong communication skills to advise internal customers and support employees with empathy

• Competitive Compensation – we offer attractive salary packages including a unit-based Long Term Incentive Plan (LTIP)
• Flexibility – we offer flexible work‑time models and the option of hybrid work, and support this with a yearly flex work allowance of $1,608
• Recharge – with 31 vacation days annually (incl. one floating holiday), plus pro‑rated fully paid Fridays off during August
• Wellbeing – Monthly Wellbeing Allowance $40, from fitness to mental health, hobbies to relaxation
• Support – we’re offering a…