HR Operations Effectiveness Analyst

The HR Operations Effectiveness Analyst is responsible for implementing and supporting processes and solutions, used by the HR Operations team, to effectively meet HR division and Center of Excellence requirements while providing for the operational needs of the Product Operating Model.

The incumbent must demonstrate strong verbal and written communication skills and the ability to work independently and partner effectively. The incumbent will be relied on to deliver on key initiatives and must develop and manage work plans/roadmaps.

The incumbent will be responsible to articulate opportunities and resources required, initiate work and provide progress updates and track metrics/create dashboards to offer insights for decision-making and measure performance.

DUTIES & RESPONSIBILITIES:

Manage content/knowledge tools and resources and ensure information is accurate, accessible, and up to date Partner on continuous improvement (CI) initiatives, including root case analysis and process improvement

Administer operational workflow efficiency

Seek input from COE partners and HR Operations team members and jointly Identify risks and implement and monitor HR Operations controls

Work with leadership to establish performance metrics, partner to create dashboards and communicate performance outcomes

Complete Quality Assurance evaluations of HR Service Center Representatives Solicit feedback from business process owners and enhance process by which operational business tasks are completed

Onboard/transition processes from COE and other partners to be administered by HR Operations Partner with cross-functional entities to improve the employee experience with process and technology, deliver value and provide excellent client service

Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.

QUALIFICATIONS & SKILLS:

Required:

Bachelor’s degree in human resources, business, psychology, communications, or related field; or equivalent work experience3+ years of experience in Human Resources, HR Operations, or related area Strong strategy execution/implementation, organization, and project management skills with demonstrated ability to adapt to change and reprioritize plans

Strong business acumen, and strength in execution with excellence

Data-driven decision maker with strong personal and professional judgement

Strong collaboration skills with the ability to partner with others at all levels within the organization

Experience in a contact center environment with a solid understanding of HR processes and practices

Ability to quickly learn, manage, and improve complex business processes

Strong organization and attention to detail with a focus on accuracy, documentation, and compliance

Effectively manage competing priorities and shifting demands

Maintain structure and accountability while remaining adaptable to change

Team player - actively collaborate and support the team during peak workloads or transitions

Communicative and work well independently

Proficient in MS office products, including Word, Excel, PowerPoint, and Outlook Demonstrated ability to manage sensitive information with discretion and uphold the highest standards of confidentiality

Ability to travel occasionally for key meetings or initiatives

Preferred:

Workday experience

Case Management tool experience

Familiarity with financial services

Strong knowledge of key messages, insights, and data visualization techniques

Ability to articulate and represent a complex strategy in a simple and understandable manner

Experience with foundational HR data, HR concepts/practices, HR information systems and applicationsA strong interest in growing and developing in the HR field; strong research and analytical skills are a plus Continuous Improvement / Lean Six Sigma experience

Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $70,434.00 - $95,294.00…