Human Resources Manager

The Human Resources Manager supports the Director of Human Resources in leading the day-to-day Human Resources function of the hotel. This position serves as a hands-on HR partner to employees, supervisors, and department leaders, providing guidance and support in employee relations, recruitment, onboarding, performance management, training, benefits, compliance, engagement, and HR administration.

The Human Resources Manager is a visible and approachable presence throughout the hotel and helps foster a positive workplace culture built on respect, accountability, fairness, inclusion, and open communication.

Working closely with the Director of Human Resources and hotel leadership, the HR Manager helps ensure consistent application of company policies, IHG standards, hotel practices, and applicable employment laws. The position plays an important role in delivering an exceptional employee experience while supporting the hotel's operational and business objectives.

• Support the Director of Human Resources in the daily operation of the Human Resources department.
• Serve as a resource and HR partner to employees, supervisors, managers, and department leaders.
• Maintain a visible HR presence throughout the hotel and promote an approachable, open-door environment.
• Respond to employee questions regarding policies, procedures, benefits, payroll, attendance, and workplace concerns.
• Assist with the development, communication, and consistent application of HR policies and procedures.
• Maintain accurate, confidential, and organized employee records.
• Ensure HR processes are completed accurately, timely, and in accordance with hotel and company standards.
• Assist the Director with HR projects, initiatives, audits, and special assignments.

• Provide day-to-day coaching and guidance to supervisors and managers regarding employee relations matters.
• Assist leaders with attendance concerns, performance issues, corrective action, documentation, and policy interpretation.
• Listen to employee concerns and work with the Director to address issues fairly, consistently, and confidentially.
• Conduct or assist with employee investigations as assigned.
• Maintain appropriate documentation regarding employee relations matters.
• Promote respectful and professional communication between employees and leaders.
• Escalate significant or complex employee relations matters to the Director of Human Resources.
• Support consistent application of hotel and company policies.

• Support the Director in administering the hotel's collective bargaining agreement.
• Assist managers with understanding and following applicable CBA requirements.
• Respond to routine union-related questions and elevate complex matters to the Director.
• Assist with documentation related to grievances, employee concerns, disciplinary matters, and labor issues.
• Maintain a professional and productive working relationship with union representatives and employees.
• Support the Director during grievance meetings, labor discussions, and other union-related activities as needed.
• Help ensure contractual requirements are consistently followed.

• Coordinate and support recruitment activities for hourly, supervisory, and management positions.
• Partner with department leaders to identify hiring needs and maintain appropriate staffing levels.
• Post positions, screen candidates, coordinate interviews, conduct interviews as appropriate, and facilitate the selection process.
• Coordinate background checks, pre-employment requirements, and new-hire documentation.
• Maintain accurate applicant and recruiting records.
• Support recruitment events, job fairs, school partnerships, and community recruiting…