Resource Management Strategic Business Architect

Overview

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. You ll find an environment that inspires and empowers you to thrive both personally and professionally.

There s no one like you and that s why there s nowhere like RSM.

The Resource Management Strategic Business Architect is an Associate Director-level position and is responsible for having a deep understanding of the business vision, goals and data support requirements for the Enterprise Resource Management Office (ERMO), including the Dayshape program. This role will provide support to internal teams, including client facing resources, to ensure smooth and efficient operations of ERMO solutions. This role and is responsible for requirements, implementation and optimization of digital solutions that enable effective resource management within a professional services environment, bridging business needs and technical capabilities.

Operational excellence in service delivery of ERMO digital solutions is the primary objective of this role.

• Lead the business requirements gathering and design of enterprise resource management solutions, ensuring alignment with business objectives and firm standards.

• Collaborate with functional consultants and technical teams to deliver scalable, reliable solutions.

• Serve as the primary solution owner for Dayshape, having full and complete knowledge of data integrations, system processes, and overall management of the user experience.

• Partner with business stakeholders to define solution requirements and partner with technology owners to architect successful solutions.

• Engage with Dayshape vendor to understand current state solution and future product enhancements, informing leadership of any impacts to process and needs for change management.

• Communicate risks, dependencies, and system limitations clearly to leadership.

• Manage and mentor a solution support team fostering collaboration and accountability.

• Ensure timely decision-making and effective communication across stakeholders.

• Promote a collaborative yet independent working environment where the team feels empowered to act in the best interest of the program because they have the knowledge to execute on their roles and have a confident path to have questions answered or escalate issues.

• Identify and resolve system bugs, performance issues, and integration challenges across platforms (e.g., Dayshape, Workday).

• Conduct periodic design reviews and ensure solutions continue to meet firm standards and best practices.

• Monitor solution performance, quality assurance and implement continuous improvements.

• Responsible for product support processes and procedures documentation and maintenance.

• Bachelor s degree in related field or equivalent experience.

• Proficient in MS Office products such as Word, PowerPoint and Visio, with advanced skills in Excel preferred

• Ability to analyze and document backend system information such as data mapping and microservice components.

• Knowledge of defect tracking processes and tools

• Solution quality assurance processes and tools

• Ability to work in a highly collaborative environment and consult effectively with employees at all levels

• Strong knowledge of basic and advanced business analysis techniques and strategies.

• Strong knowledge of product design and user experience design concepts.

• Strong problem-solving and troubleshooting capabilities for system bugs and process gaps.

• Strong organizational and multi-tasking ability.

• Effective communication skills both written and spoken.

• Ability to balance multiple projects and priorities in a fast-paced environment.

• Ability to work across time zones, adjusting hours on occasion as needed

• Strong attention to detail, motivation, and initiative.

• Excellent…