IT Operations Analyst

We are seeking an IT Operations Analyst to support a combination of IT governance, process improvement, documentation standardization, and hands‑on technical projects
. This role will focus on identifying gaps within IT processes, improving and consolidating documentation, and supporting key infrastructure initiatives.

The ideal candidate is self‑directed, resourceful, and comfortable balancing documentation‑heavy work with technical execution in a fast‑moving IT environment.

• Experience in an IT operations, systems, or infrastructure support role
• Strong background in IT documentation, process improvement, or governance
• Hands‑on experience with:
• Windows OS deployments (Windows 10/11)
• Software installation and configuration
• End‑user support and data migration
• Working knowledge of:
• Server hardware troubleshooting
• Ability to work independently
  , identify gaps, and stay productive without constant oversight
• Strong communication skills and attention to detail

• Experience supporting HPC environments or server clusters
• Familiarity with IT policy frameworks or best‑practice standards
• Exposure to MS Dynamics or enterprise application migrations
• Prior experience in project‑based or contract IT roles
• Reviewing and updating IT policies, procedures, and internal documentation
• Standardizing and organizing IT knowledge bases and reference materials
• Imaging and configuring end‑user devices
• Troubleshooting hardware and OS issues on servers and workstations
• Balancing multiple IT initiatives while independently managing priorities