Service Desk Internship- Summer

At Wipfli, people count.

At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

This internship offers an experience within Wipfli’s Technical Operations Center (TOC) and Service Desk area. Interns will gain hands-on exposure to system monitoring, incident response, client support, and cybersecurity operations. The program is designed to build foundational technical and consulting skills while preparing interns for future career opportunities.

Responsibilities:

• Monitor enterprise-wide systems using tools Azure, D365, and more
• Provide excellent customer service support to firm clients for Wipfli supported hardware and software issues of low to moderate complexity
• Investigate alerts, verify issues, and escalate to senior team members as needed
• Resolves issues in accordance with team and firm procedures.
• Reviews and maintains documentation and knowledge base as directed or indicated according to firm policies and procedures.
• Acquires and maintains knowledge of client systems and support policies and procedures.
• Records all actions, communications, and resolutions for issues being investigated in appropriate systems according to firm policies and procedures.
• Participate in demos and collaborative projects
• Participate in internship capstone projects and feedback loops to enhance program impact

Qualifications:

• Pursuing a degree in Information Technology, IT Infrastructure, Networking, Cybersecurity or related field
  degree from an accredited college or university
• Previous customer service experience preferred
• Prior computer system experience including Azure, Windows Operating System, and Microsoft D365.
• Hardware maintenance and repair skills desired
• Ability to plan, prioritize, and organize work effectively while balancing many projects simultaneously
• Ability to work under pressure and time deadlines
• Ability to analyze data and recommend solutions
• Ability to know when to escalate or seek guidance on an issue or roadblock.
• Ability to obtain certifications or is working towards appropriate certifications.
• Proven written and verbal skills are very important for this position
• Proficient in Word, Excel, and Outlook
• Must be legally authorized to work in the United States on a full-time basis upon hire. Wipfli will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status)

Damian Kauffman, from our recruiting team, will be guiding you through this process. Visit his page to connect!

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Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at

Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $18.50/hr, with offers typically not made at the maximum, allowing for future salary increases. The actual hourly rate the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.

Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.

Wipfli cares about our associates and offers a variety of benefits to support…