IT Director

Purpose

To align TCCP’s technology infrastructure with its business goals by overseeing IT strategy, implementation, operations, security, and budgeting. Lead the IT department, manage vendor relationships, and ensure technology systems, hardware, and software are secure, functional, and efficient. Lead in alignment with the TCCP’s Key Ingredient values and in support of the co‑op mission of “Build community by developing a strong local food system.”

Flexible working arrangements including working up to 16 hours per week remotely.

Full‑Time Exempt

Reports To:

CEO

• Develop long‑term IT strategies, goals, and budgets that support business objectives.
• Design, develop, implement, and coordinate systems, policies, and procedures for the IT Department, including system configurations, hardware and software inventory, manuals, operating procedures and emergency protocols.
• Help provide overall strategic leadership for the organization as a member of the co‑op’s Leadership Team.

• Oversee network infrastructure, on‑premises and cloud servers, security systems, and hardware/software, including cloud‑based solutions.
• Develop and maintain a lifecycle management system, including EOL upgrades, for all hardware equipment, software, and cloud‑based tools or integrations.
• Ensure redundancy of all critical systems (power, data, communication, recovery) and implement a recurring test schedule to ensure maximum system uptime.
• Along with the Assistant IT Manager, coordinate and respond to all emergency and critical system issues that occur.

• Lead the IT department, including hiring, training, and supervising staff.
• Coordinate with site leadership and all impacted stakeholders.
• Ensure clear development goals and performance objectives for all IT staff.
• Uphold all co‑op policies and procedures.

• Ensures data security and integrity, maintain privacy for internal and external stakeholders, and adhere to regulatory and operational compliance requirements.
• Develop and test system recovery protocols for all enterprise software that minimizes operational impact and co‑op downtime.

• Lead research, review, and implementation of new technologies, software upgrades, and infrastructure changes on time and within budget.
• Create and follow roadmaps for the five‑year technology lifecycle.

• Coordinate and manage external vendors for IT support, purchases, and services following co‑op purchasing policies.
• Ensure vendor performance under all IT support and product contracts.

• Identify IT program and capital needs for the annual budget and long‑term strategic business plan.
• Plan and manage IT projects, adhering to budget and achieving desired outcomes.
• Attend management team meetings to strategize for company‑wide goals.

• Education: A bachelor’s degree in MIS, Information Science, Computer Science or related field, or equivalent experience. Master’s degree preferred.
• Experience: Proven experience in IT management, requiring 8+ years in IT, with 3+ years of leadership experience. Experience with departmental level budgeting.
• Technical Knowledge: Deep understanding of network systems, cybersecurity, software, hardware, PCI compliance, and IT governance. Experience with retail POS systems, preferred.
• Leadership: Strong team management, mentoring, and strategic planning as part of a decision‑making team.
• Communication: Excellent verbal and written skills.

• Demonstrated ability to follow through on commitments in a timely manner.
• Commitment to maintaining relevant knowledge in the industry.
• Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds.
• Ability to work with TCCP to create an inclusive environment where all are welcomed.
• Ensure hiring supports TCCP goals for diversity and inclusion.
• Perform other duties as assigned by the CEO.

• Frequently performs work in a retail grocery store, distribution warehouse.
• May require work in small spaces to access servers, wiring, and…