Infrastructure Delivery Manager Servers & Platforms

Key Responsibilities Service Delivery & Operations

• Oversee the end-to-end delivery of physical and virtual server infrastructure projects, including provisioning & deployment
• Manage day-to-day operations of server environments across Infra, Windows, Linux, and Unix & Database platforms
• Ensure server infrastructure meets agreed service level agreements (SLAs) and operational targets
• Coordinate maintenance windows and change management activities to minimize business disruption

• Lead and mentor a team of server engineers and administrators, providing technical guidance and performance management
• Allocate resources effectively to meet project deadlines and operational demands
• Foster a culture of continuous improvement and knowledge sharing within the team
• Conduct regular team meetings and one-on-ones to track progress and address challenges

• Plan and execute server infrastructure projects from initiation through completion, including migrations, upgrades, and new deployments as per scope
• Develop project timelines & resource plans, collaboration with stakeholders
• Track project milestones and deliverables, providing regular status updates to senior management
• Identify and mitigate risks throughout the project lifecycle

• Serve as primary liaison between Command Center team and other tower leads
• Manage relationships with hardware vendors
• Coordinate with other IT teams (networking, storage, security, applications) to ensure integrated solutions
• Communicate technical concepts to non-technical audiences effectively

• Develop and maintain server infrastructure roadmaps aligned with business objectives
• Evaluate emerging technologies and recommend solutions to improve efficiency and capabilities
• Drive standardization and automation initiatives to reduce manual effort and improve consistency
• Monitor capacity and performance metrics to inform infrastructure planning and optimization

• Ensure server infrastructure adheres to security policies, compliance requirements, and industry best practices
• Maintain accurate documentation of server configurations, procedures, and architecture
• Implement and enforce change management and incident management processes
• Conduct regular reviews and audits to identify improvement opportunities

• 7+ years of experience in server infrastructure management and operations
• 3+ years in a leadership or management role
• Proven track record of successfully delivering complex infrastructure projects

• Deep knowledge of Windows Server and Linux/Unix operating systems
• Experience with virtualization technologies (VMware, Hyper‑V, or similar)
• Understanding of cloud platforms
• Familiarity with automation and orchestration tools (Power Shell, Ansible, Terraform)
• Knowledge of server hardware, storage systems, and networking fundamentals
• Experience with monitoring and management tools

• Strong project management capabilities with understanding of methodologies (Agile, Waterfall, ITIL)
• Excellent communication and interpersonal skills
• Analytical and problem‑solving abilities
• Budget management and cost optimization experience
• Ability to work under pressure and manage multiple priorities

• Relevant certifications/training such as PMP, ITIL, Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), or AWS/Azure certifications
• Experience in enterprise environments with 24/7 operations
• Knowledge of Dev Ops practices and CI/CD pipelines
• Experience with containerization technologies (Docker, Kubernetes)