IT Helpdesk

Job Description

Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications and hardware systems as required.

• Deploy PC’s and all peripherals as requested.
• Image PC’s as specified by Reliant / Optum process.
• Test connectivity and functionality of installed devices.
• Provide timely and accurate support to all desktop users.
• Troubleshoot and resolve user issues.
• Escalate issues as needed.
• Request assistance from other IT Departments as needed.
• Assist other IT Departments as requested.
• Gather end user requirements.
• Gather and compile information from vendors, business owners, and/or other IT staff, as assigned.
• Follow established policies, procedures, and documentation guidelines.
• Performs other duties as required.
• Develop and maintain security procedures.
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives.
• Performs other similar and related duties as required or directed.
• Regular, reliable and predictable attendance is required.

2 - 5 years of experience supporting enterprise solutions. Management Information Systems, or other related field, or equivalent professional experience. CompTIA A+ Certification preferred. Demonstrated Implementation Skills. Microsoft Certified Professional (or higher) desired. Familiarity with web-based and client/server application concepts. Excellent written and oral communication skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

Mandatory

Skills:

Desktop Support.

Experience:

3-5 Years.

The expected compensation for this role ranges from $45,000 to $121,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.