IT Support Engineer

** Business Unit:
** Information Technology
** Industry:
** No Industry
** Overview
* * Houlihan Lokey, Inc. (NYSE:

HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals.

To learn more about Houlihan Lokey, please visit
** Compensation and Benefits
** Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm’s good faith and reasonable estimate of the possible salary range for this role at the time of posting is:$80,000 - $100,000

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled.

Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here:
*** We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.***#LI-117799

Description:

As a Service Support Engineer, you are a trusted technical partner and frontline problem-solver, providing high-quality IT support across all Houlihan Lokey applications, operating systems, and hardware. Your expertise in user support, troubleshooting, and service management enables you to resolve issues efficiently and ensure seamless day-to-day operations for employees at every level. Whether assisting users in person, over the phone, or remotely, you deliver a consistent, reliable support experience that strengthens productivity and minimizes  this role, you will be based in the Minneapolis office and serve as a key support resource for all HL locations.

You will focus primarily on general IT service desk functions—responding to incidents and requests, maintaining system readiness, and helping drive operational excellence across our global environment. Through strong technical knowledge, clear communication, and a commitment to service quality, you help ensure our technology ecosystem remains stable, secure, and responsive to business needs.

Responsibilities:
* Install, configure, and support hardware including Microsoft laptops, tables, Dell workstations, Lenovo laptops, HP and Canon printers, networked copiers, Mobile devices (including but not limited to iOS and Android), LC projectors, Bloomberg Terminals, Wireless cards (WWAN & Wi-Fi), MS Teams Phones, Audio-Video Conference units, and other computer and network peripherals.
* Install and configure operating systems and application software including standard Houlihan Lokey software such as Windows OS, Microsoft Office Suite, Microsoft Outlook in the Exchange Hosted environment (O365), MS Teams, MS AVD (Azure Virtual Desktop), Netskope, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for Houlihan Lokey.
* Provide general user support on all installed Houlihan Lokey applications, operating systems, and hardware, both in person and over the phone, particularly in the Minneapolis/US regions and Global offices.
* Manage IT resources, including workstations, laptops, projectors, and their inventory.
* Carry out Windows OS and Windows Servers network administration, including creating and administering user accounts; and creating, administering, and troubleshooting network print…