GCS Supervisor

Overview

Konica Minolta currently has an exciting opportunity for a Global Client Service Supervisor!

Coach, mentor, motivate and develop direct reports in performing their job responsibilities. Assess work and provide meaningful feedback. Ensure policy and procedures are followed to foster a high performance team and department.

Responsibilities

* Foster a high performance environment where staff can excel and provide our customers with an outstanding experience

* Create and apply action plans to improve performance and monitor to resolution including corrective action if necessary

* Monitor performance statistics for individuals and identify areas of opportunity

* Participate in Quality Assurance calibration sessions and staff quality reviews

* Assist staff with questions or concerns; show genuine support and recognition of good performance

* Review and monitor attendance; time sheet review and approval

* Engage with manager to discuss team progress and/or concerns

* Write and conduct approved performance appraisals; conduct mentoring sessions with staff to discuss job performance

* Handle escalated calls from internal/external customers researching and resolving the escalated issues

* Works with hiring manager to interview potential candidates; ensure proper coverage for business needs

* Participates in learning opportunities and stays current on internal and external certifications

* Complete projects and tasks as assigned by management

Qualifications

* High school or equivalent, BS or BA preferred

* 3-4 years in people management and industry area knowledge

* Excellent verbal and written communication skills

* Knowledge of systems and applications used to support a call center environment

* Good customer service and interpersonal skills

* Excellent time management skills

* Basic troubleshooting skills

* Ability to problem solve with minimal assistance

* Computer skills
- Microsoft Office, Word, Excel, Power Point

* Detail Oriented

* Ability to work in a fast paced environment

* Occasional travel as requested

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses…