Qualtrics CX Survey Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Qualtrics CX Survey Specialist supports customer research by turning insights and research needs into well built surveys, dashboards, and automated feedback workflows. This role partners closely with insight consultants and researchers to ensure customer listening programs are accurate, scalable, and easy to use.

As an individual contributor on the CX Systems team, you'll work hands on in the Qualtrics platform, building and maintaining the tools that power customer feedback across the organization. This role is ideal for someone who enjoys technical problem solving, collaboration, and delivering reliable systems that enable strong research outcomes.

What You'll Do

* Translate customer experience (CX) research requirements into high quality survey builds within Qualtrics.

* Program, test, and deploy surveys, email templates, dashboards, and reports.

* Build workflows and automations to support efficient survey execution and closed loop follow up.

* Partner with researchers and insight consultants to ensure surveys align to research goals and methodologies.

* Work with data and technology partners to ensure lists, samples, and data inputs are accurate and complete.

* Support ticketing and workflow processes that enable timely closed loop actions.

* Manage survey samples across programs, ensuring automation supports a consistent and scalable feedback platform.

* Contribute to continuous improvement of CX systems and processes.

Basic Qualifications

* Bachelor's degree, or equivalent work experience

* Five to eight years of experience in project management activities

Preferred Skills / Experience

* Advanced, hands on experience with Qualtrics .

* Qualtrics CX certification preferred.

* Experience with Qualtrics Directories, workflows, and APIs.

* Working knowledge of HTML and JavaScript.

* Strong organizational, analytical, and problem solving skills.

* Ability to manage multiple requests and priorities effectively.

* Excellent written and verbal communication skills.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

* Healthcare (medical, dental, vision)

* Basic term and optional term life insurance

* Short-term and long-term disability

* Pregnancy disability and parental leave

* 401(k) and employer-funded retirement plan

* Paid vacation (from two to five weeks depending on salary grade and tenure)

* Up to 11 paid holiday opportunities

* Adoption assistance

* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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